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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Other than a slight sour smell each time we entered our room that eventually went away, it was very pleasant and comfortable. Staff very nice and helpful.
Business response:
Javier, thank you for being our guest at Extended Stay America. We are glad that except for an issue, you had a great time here. We appreciate your recognition of our courteous associates and hope you will make us your home again whenever your travels bring you back to this area. Sincerely, Hotel Management
Good people
Business response:
Chris, thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
Staff was very helpful and room was clean though a bit dated and lacking amenities
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our accommodations as well as our courteous associates. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Ok room, needs some attention The room was ok. The fridge was not turned on when we got there which was unfortunate because we had to walt for it to cool down to put our food in it. Once we're turned it on it made such awful noises we couldn't sleep.
Business response:
Becca, thank you for sharing your review online. We apologize as you were not able to enjoy a restful stay due to the disturbance caused by the noise made from the refrigerator. Your feedback has been shared with the maintenance team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business travel I was very pleased to see that they were in the process of disinfecting all the air conditioners/ heating units! Most all hotels neglect this and the rooms end up smelling bad! Kudos to the management! The property was clean and kept up. The rooms could use a facelift as they had outdated carpeting and very old bathtubs. Overall, i would return here and can recommend travelers who are looking for short term accommodations to stay here.
Business response:
Steve, thank you for choosing Extended Stay America while here for business and for recommending us to future travelers. It’s a pleasure to know you liked our refreshing property, and we appreciate you for highlighting this. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
It’s okay, only stayed a couple nights. Not the cleanest place. Wouldn’t use the pool or hottub looked yellow
Business response:
Lucy, thank you for being our guest. We are pleased overall your visit was a pleasant one, but we are sorry for the cleanliness issue you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts. We hope you will give us a chance in the future so that we can make it up to you. Sincerely, Hotel Management
Was clean and safe. Next to alot of restaurants. Breakfast could have been better
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable stay, liked our refreshing suite, and that our location close to a variety of restaurants was perfect for your needs. We value your comments and hope to see you again soon. Sincerely, Hotel Management
Great romantic night. The room was clean & comfortable. & the women checking us in was so sweet
Business response:
Cassandra, thank you for the glowing review of Extended Stay America. We are glad to know you were impressed with our front desk staff and enjoyed your spotless accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Smelly room like it was not used for a long time, breakfast was not good. It was like something you buy at 7-11, to go coffee and oatmeal. No fruits or milk and juice or water.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the unpleasant smell. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new choices. On behalf of everyone here, we invite you to revisit us for a better exp... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.