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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business travel I was very pleased to see that they were in the process of disinfecting all the air conditioners/ heating units! Most all hotels neglect this and the rooms end up smelling bad! Kudos to the management! The property was clean and kept up. The rooms could use a facelift as they had outdated carpeting and very old bathtubs. Overall, i would return here and can recommend travelers who are looking for short term accommodations to stay here.
Business response:
Steve, thank you for choosing Extended Stay America while here for business and for recommending us to future travelers. It’s a pleasure to know you liked our refreshing property, and we appreciate you for highlighting this. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
It’s okay, only stayed a couple nights. Not the cleanest place. Wouldn’t use the pool or hottub looked yellow
Business response:
Lucy, thank you for being our guest. We are pleased overall your visit was a pleasant one, but we are sorry for the cleanliness issue you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts. We hope you will give us a chance in the future so that we can make it up to you. Sincerely, Hotel Management
Was clean and safe. Next to alot of restaurants. Breakfast could have been better
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable stay, liked our refreshing suite, and that our location close to a variety of restaurants was perfect for your needs. We value your comments and hope to see you again soon. Sincerely, Hotel Management
Great romantic night. The room was clean & comfortable. & the women checking us in was so sweet
Business response:
Cassandra, thank you for the glowing review of Extended Stay America. We are glad to know you were impressed with our front desk staff and enjoyed your spotless accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Smelly room like it was not used for a long time, breakfast was not good. It was like something you buy at 7-11, to go coffee and oatmeal. No fruits or milk and juice or water.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the unpleasant smell. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new choices. On behalf of everyone here, we invite you to revisit us for a better exp... read more
I definitely liked the location. This property was near excellent shopping, restaurants, and freeway access. It was safe, there was plenty of parking, the building and landscaping were well maintained. The carpets and sofa pullout had worrisome stains. Also the continental breakfast including small packaged muffins, granola bars, and instant oatmeal packets.
Business response:
Thank you for sharing your experience with us! We are pleased you had an overall great stay. We truly appreciate your kind comments regarding our convenient location and well-maintained property. Your concerns regarding the cleanliness have been shared with the housekeeping team to ensure a better experience going forward. We value your feedback and look forward to welcoming you back soon! Sincerely, Hotel Management
Nice rest
Business response:
Chris, thank you for rating your stay at Extended Stay America, a ten-star. We appreciate you for confirming you liked your refreshing room and that you returned feeling well-rested. Thank you once more for being our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Very clean and the staff was very friendly I loved the room
Business response:
Vickie, thank you for sharing highlights of your stay at Extended Stay America and naming us your home away from home. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. It was also a pleasure knowing you liked the service provided by our courteous team. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.