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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was fine n peaceful weekend. Although the tv menu should be updated
Business response:
Thank you for your nice review. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
The location is excellent. I did not like the noisy people at all hours of the night.
Business response:
Wabbi, thank you for being our guest. Although you were pleased with our location, we are sorry for the issue you had with the noise. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management
Business response:
Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
All in all the hospitality was great. Everything was wonderful. There was nothing that i did not like
Business response:
Marsha, it was a pleasure to welcome you to the Extended Stay America. Thank you for mentioning how much you enjoyed our hospitality. We work hard to create a comfortable and friendly atmosphere, so we are happy you experienced that during your visit. We loved having you as our guest, and we hope to see you soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
This place was just OK Hotel lobby very dirty, room had no shampoo and no hair dryer. you had to go ask them at the front desk for one and you had to wait there with wet hair as they checked in people who were arriving. the continental breakfast was ok, i only ate it because the muffins and granola bars and yogurt were sealed. The guy who checked us in was training and very nice, the trainer wasn't very polite though.
Business response:
Thank you for your review. We are sorry for the housekeeping service issues you encountered. Your concerns will be shared with the appropriate team for review and action. Also, we apologize for the problems you experienced while getting the hair dryer. We will share your feedback with the front desk team so that they are more diligent going forward. Moreover, we regret your disappointment with our grab-and-go breakfast. We appreciate your business and hope to have another chance to prove ourselves. Sincerely, Hotel Managemen... read more
The man at the front desk (I forgot his name...sorry) was very friendly and polite. The hotel though.....could use a little renovation. The hall way has a very unpleasant smell very stinky and the room as well but the smell in the room goes away after a while. In the morning we took a shower and the shower head sucks there was water barely coming out, had to use very little shampoo. We paid $160 for one night, for that price they could’ve at least have a good continental breakfast. When I come back to Phoenix in June, don’t ... read more
Business response:
Huerta, thank you for being our guest. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered while you were here. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experien... read more
Nice
Business response:
Chris, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The room was nice and the bathroom was very clean. This room was located next to an exit door and a large intersection. The noise from the door slamming and the loud vehicles at the intersection will stop us from staying there again. The room was nice. Just a bad location. Maybe it would have been better on the other side of the building.
Business response:
Thank you for your feedback about your stay at Extended Stay America. We are sorry for the inconvenience you experienced due to the noise issue during your stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. However, we are glad you loved our clean suite and had an overall pleasant stay. We hope you will consider revisiting us for a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.