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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When traveling we always stay @ Extended Stay hotels unfortunately Overall experience at property was okay . Front desk area had a very over powering smell of cigarette smoke. Room was clean. But, bathroom toilet tank had previous guest feces still on toilet. No housekeeper came to clean room. No ice machine. Had trouble with key card. Completely coffee station . Looked nothing like pictures on site. Staff was very helpful and courteous. 😊
Business response:
Gina, thank you for reviewing your stay with us. We are sorry for the problems you encountered during your stay. We have shared your comments about the smoke smell and toilet with our housekeeping team to make sure this is not repeated. Our fully equipped kitchens come with a full-size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property. On a positive note, we are happy you appreciated our staff for their friendly service. We encourage you to try us again ... read more
Property conveniently located to my destination. Also many restaurants within walking distance was a plus for me.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location close to a variety of restaurants and that it was perfect for your needs. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
I liked that their was a grill but the staff that was available didnt know how to use it. One of the other guest helped me.
Business response:
Sylvia, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have taken note of your feedback and will share it with the appropriate team to improve our guests’ experiences. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
部屋の掃除、タオル変えをせめて週に２回は行って欲しかったです…。 フライパンや食器も部屋に予め置いておいてくれるともっと良かったです。
Business response:
Kob, thank you for your review. We are sorry you were unhappy with some of our hotel policies and regret the inconvenience caused. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Breakfast assent what I expecting they would say is just snake not breakfast included
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
I will stay here again. Clean room and spacious. A little noisy with other guests slamming doors but overall quiet.
Business response:
Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your spotless, comfortable room. It was our pleasure to serve you, and we look forward to having you back with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.