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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean and smelled. Curtain rod broken couldn’t close. Windows stuck could not close. Overall bad experience. Never again!
Business response:
Thank you for being our guest. We apologize for the cleanliness and maintenance issues you experienced while you were here. Please be assured that we have discussed your feedback with the respective teams in order to fix the problems you mentioned. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Our room 104 had a bad smell. Shower knob was not attached to the wall. Had to hold the face plate then grab the handle to move to hot or cold. Room wasn’t or didn’t seem like it was cleaned well before our arrival. Staff was very nice to be around. Just disappointed in the room!
Business response:
Thank you for taking the time to review your stay. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our maintenance and housekeeping team, and we're working with them to fix the problems you mentioned immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No checkout allowed due to any emergency The manager on site didn’t allow an early checkout due to family emergency, we had to leave 3 rooms vacant for 2 nights without any refund from the hotel
Business response:
Please accept our sincere apology for the lack of responsiveness you experienced with our staff. We have addressed the issue and will be using this as an example with our team to prevent future shortcomings. Please feel free to reach out to our front desk with your refund and they will be happy to assist you. We appreciate your candor and hope you will give us another opportunity to provide you with the exceptional service you deserve. Sincerely, Hotel Management
Business response:
Thank you for your review. Next time you stay with us, we will earn a 10 out of 10.
Business response:
Please call me so we can discuss your stay. Thank you, General Manager
The room smelled like sewer when we arrived and realized it was the bathroom area. As we pulled the covers down for bed the sheets smelled like vomit. In the morning at shower time the shower head was malfunctioning and water sprayed all over my clothing and the bath. Walls ceiling and all. A first for a very unsatisfied and terrible experience
Business response:
Dear El Paso, We are terribly sorry that your stay wit us was unacceptable and we take ever review to heart. I wish you would spoken to me, Dawn Kauffman, General Manager re: the issues. I am in the process of renovating the hotel but I would have done EVERYTHING in my power to make things right for you. Please call me at the hotel so that I can help, even though you have checked out. I am unable to research the situation because I have no information on you or your stay. I look forward to speaking with you soon. Respectful... read more
Great place but watch out The stay was fine until I seen that i was charged twice for two different amounts for the same day.
Business response:
Good afternoon, Please contact the office and ask for me, Dawn Kauffman as I am the General Manager and would like to make this right for you. Unfortunately, without knowing who sent this review, I am unable to research the issue. I look forward to speaking with you soon, Dawn Kauffman
Avoid! Avoid! Avoid! The room I was given was filthy. The maid just threw in clean towels and made the bed without stripping it. The windows were filthy. The area was great. The people were sketchy.
Business response:
Tina, thank you for being our guest. We are very disappointed to see that your feedback referenced the description of your room as "filthy". Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Ridiculously rude Awful
Business response:
Sperry, Thank you for your review. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.3 star rating with 1,987 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.