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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away AC unit is so loud that it gave me a headache. Beds and pillows are very uncomfortable. The shower was so unsightly that we actually chose not to shower there at all. There is a sign at the front desk that says they provide the guest registry to law enforcement anytime they ask for it. That begs the question as to how many times that has happened that they feel the need to have that on the wall lol. The kitchen had a fridge, microwave and 2 burners but no silverware, no cups, dishes, not even paper towels. Litera... read more
Business response:
Angela, we are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully-equipped kitchen, hairdryers and certain complimentary toiletries available at the front desk. Please accept our apologies if we did not communicate this to you at check-in. We will work diligently to make sure we are more consistent in our service delivery. Please visit us again so we can restore your faith in our hotel and provide y... read more
It has a bed. My family and I stayed here for 3 nights. It is tucked away behind a shopping center, and is surrounded by a wooded ditch and interstate. Quite honestly, I didn't get warm fuzzies from the location --- the wooded area is a prime location for the boogy man. The hotel itself is rather worn and smelly. The luggage carts have flat tires, there is only one elevator, and our room was fairly clean (essentially what you'd expect for a low cost hotel). There is a sister location about a mile away that I would say is a b... read more
Business response:
Kate, we're sorry you experienced so many difficulties during your stay with us, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, General Manager
Business response:
Marium, we are disheartened to see from your rating that we did not live up to our usual standards and are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
dont clean the room everyday If you are staying two or more nights, they don't clean the room everyday.
Internet very poor carpet was smelly mattress very hard. Loud all the time the room above me and all around me!! Smelled like people smoking marijuana
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We apologize that the mattress was very hard, and the carpet did not have a pleasant smell. To uphold our company's high standards, we will be addressing the smell of the carpet and unauthorized smoking in the hotel. It is unfortunate that our guest don’t always follow our nonsmoking police, as soon as we smell an issue it is addressed immediately. I am grateful for the feedback you provided so we are able to continually improve... read more
Need new mattress felt like sleeping on rubber. Room was clean
Terrible stay far away Terrible.......no ice machine no pool no room service...dirty underwear found under my bed gross asked for silverware never came had to go to front desk to get it. Will never stay again.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the dirty underwear and lack of service is truly regrettable. We are very sorry for your experience. To prevent this from happening again, our team will be checking under the beds more frequently and will pay more attention to the needs of our guests. Since we do specialize in extended lengths of stays, we only offer housekeeping services once per 7 nights, but we do have all linens available at the front desk... read more
Not worth it The room itself was clean and mostly comfortable. You could tell the mattress had seen better days and wasn't the best. If you are a light sleeper like myself, I would consider a different place. The compressor on both the AC unit and the refrigerator were loud and annoying enough to be disruptive. Also, the shower tub drain was clogged even after a maintenance service note stating they had unclogged it. The staff, while not necessarily unfriendly, were not friendly at all. They clearly acted like they wanted to... read more
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for the problems you encountered during your stay. In response to your feedback, I am going to take this review to our team for a coaching opportunity and look into the noises from the fridge and the A/C, I am also going to train my team with better mannerisms. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that despite the experience you had, you will consider us again in the future.
Avoid at all costs! Do not stay here! It's the middle of summer. The temperatures outside are well over 100 degrees. The air conditioning is so old it does not work. The first room we had the AC was blowing out hot air even though it was set on High and at the lowest temperature, 60 degrees. You could not feel the air blowing more than 2 ft from the unit. I requested to change rooms. The next room we received seemed a little better so we left the hotel for a few hours. When we returned the room was hot. Again we left the AC ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We were disappointed to hear your stay was not a positive one due to AC issues. To ensure that a situation like yours doesn't happen again our team has taken note of the issue, and we have reached out to our vendor to assist with our AC issues. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If the opportunity should arise, we hope you will give us another chance on a future stay.
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.3 star rating with 1,987 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.