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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Adrian, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
U will regret it They don’t serve breakfast and when you get to your room is not clean the shower tub it’s plug and they will not give you your room because it’s not ready till 4 o’clock,
Business response:
We are truly sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There were no facilities and the cleaning staff also worked the front desk. The room was clean and the bed was comfortable. Otherwise it was 'bare bones' and I'll never stay there again.
Business response:
Thanks for staying at our hotel. We are happy to know you had liked the comfort of our bed and that we met some of your expectations. However, we are sorry we missed meeting some your expectations and regret the inconvenience caused. Thanks once more, and we hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Most Horrible Hotel First off requested 2 doubles, ended up getting one double and a roll away. Got kicked out of room because we got accused of smoking in there and had to pay the smoking fee! And staff was very unreasonable! DEFINITELY DONT RECOMMEND!
Business response:
Marcos, thank you for choosing to stay at our hotel. Please accept our sincerest apologies for the service issues you encountered during your stay. We are truly sorry that our staff was not as responsive as it should have been in working to resolve your specific concerns. This is not typical of our normal performance, so we hope you will give us another opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Run down and tired with no level of service. Do not recommend
Business response:
Joe, thank you for reviewing our hotel. Please accept our apologies for not meeting your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat the same mistakes again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Tv did not work.. not shampoo or conditioner left in room .. stains on desk chair.
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please know, fresh linens and towels along with any toiletries are always available at the front desk. We invite you to come back and validate the changes we will be implementing and to experience... read more
Sleeping manager I couldn't check in for 5 hrs because I couldn't find anyone. Turns out she was a manager working night shift and was sleeping in a room
Business response:
Carlos, thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
Never going back So we checkin around 4 pm and our room isn’t ready. So we go grab a bite and come back. When we return our room is “clean”. The freezer had a beer in it that exploded. The bathroom had no toilet paper. When we went downstairs to tell the front office we were told sorry and handed a roll of toilet paper.
Business response:
Carra, please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.3 star rating with 1,987 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.