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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experience. No one at the fron desk for over an hour. No one is answering the phone. Had to keep trying different deoartments until someone fiannly answered to say they will helo find the front desk employee ASAP and will give us a call back. Half an hour later still no receptionist neither a phone call. Until now I have not received my money back.
Not so awesome Front desk lacked customer service and not just during check in or one time but every time, and the one gentleman who was friendly was ridiculously friendly that it seem sarcastic or fake. They didn’t have the dishes and pots and pans they said they would provide upon request and I was there 3 days nor were they apologetic or offer any type of substitute. The housekeeping was great actually of the keepers were friendly and helpful. The fridge door was on the wrong side and lastly the air vent in bathroom was b... read more
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
HORRIBLE PLACE TO STAY - RUN, DON'T WALK FROM HERE This place was HORRIBLE. Upon checking in my daughter found food and trash from the previous tenant still in trash cans, fridge and cupboards. The manager appeared very concerned and indicated that she felt it was unacceptable so she moved my daughter to another room. The 2nd room also had food and trash from a previous tenant, as well as the bathtub was not clean - soap residue in the tub - GROSS. Daughter looked under the bed - DISGUSTING.. And on top of all that when my d... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Additionally, we apologize if there was a mixup regarding your bill.Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will conside... read more
Despite receiving a conformation number from Expedia, I arrived at the hotel and they said they has no room available
Prepaid but was charged by the hotel. The girl checking me in wasn’t around had another family waiting to check in. When she got to me wasn’t very friendly. Didn’t write down my room number or anything no map. Stayed at a Sleepy Inn in Mesa which was much nicer and better service. Plus I got double charged from the hotel even though I prepaid for the room. Now working with Hotels.com to reverse the charges. Irritating
Business response:
Hello David, Thank you for reviewing our property and advising me of your experience. Rest assured that the service will be completely different the next time you stay with us, should we be given the opportunity. I will work closely with Hotels.com to ensure that the charges are reversed. Thank you.
Budget friendly The rooms were decent. Booking says it includes breakfast. All we got were muffins and granola bars. So it wasnt as impressive. Local area was ok. Didnt really have a designated do not disturb sign and made service varied on days.
Business response:
Good evening, Thank you for your feedback, it is much appreciated. I apologize if the hotel didn't live up to your expectations. I will be sure to notify Booking that we provide a "grab and go" breakfast and not a continental or full breakfast.
Dawn is very unprofessional and disrespectful. They made mistakes with my checkin and they called me yelling and being rude.
First room I was sent to was someone else’s room which was a mess. Second room the toilet didn’t work and juice of some sort was splattered everywhere. Refrigerator was dirty. No vending machines, no ice. Place was horrible. Actually left cause I was just uncomfortable. Worst place I ever stayed.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Pésimo. Mi reservación no aparecía en el sistema, llegue a las 2 am y no fue hasta las 3:30 am que me dejaron pasar y bajo condición, al siguiente día perdí una cita de trabajo porque espere 1 hora más a que se aclarara la situación. Cuando yo ya tenia una reservación pagada.
Business response:
Alberto, please accept our apologies for the reservation issue you all encountered and regret the inconvenience this caused. This is certainly not acceptable, and we would look into your feedback to find out what went wrong during her stay. Please consider giving us another chance so that we can demonstrate our excellent service during the next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.3 star rating with 1,987 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.