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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff, spacious rooms and quite. Next to the freeway.
Business response:
Maria, thank you for choosing Extended Stay America and for the wonderful comments. We are thrilled you enjoyed not only our spacious accommodations and courteous associates but also our terrific location. We will be sure to share your kind compliments with our team. Thank you for being our guest, and we look forward to seeing you again soon for another memorable stay! Sincerely, Hotel Management
The room was clean however, the sheets were dirty, the remote didn’t work properly, the shower curtain was sour smelling, shower leaked. Overall the service was good I think there needs to be more care out into the upkeep of the rooms, especially since animals are welcomed.
Business response:
Thank you for being our guest. We are pleased to know overall you had a pleasant visit, but we are sorry for the housekeeping and maintenance issues you encountered. We have shared your comments with the appropriate teams to improve our service and facilities going forward. We appreciate your business and hope to see you again so we can make your next visit a perfect one. Sincerely, Hotel Management
Was so-so Was very outdated. Internet was awful.
Business response:
Thank you for posting feedback regarding your recent stay. We are sorry that you had an unpleasant experience due to internet connectivity issues. Our service provider assures us the problem has been resolved and we anticipate no further problems. Also, we agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best s... read more
Business response:
Gregor, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Joseph, thank you for rating your stay. We are glad your overall experience was pleasant. However, we regret any issues which kept it from being perfect. It was a pleasure having you as our guest, and we hope to serve you on your next visit. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Raven, thank you for your perfect rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Customer service was excellent, organization was also excellent. Cleanliness in bathroom and countertops should need revision.
Business response:
Thank you for reviewing your experience at Extended Stay America. We are pleased you loved our hotel and that the service provided by our staff surpassed your expectations. We will certainly share your compliments with our entire team. Your feedback regarding the cleanliness issues will also be discussed with our housekeeping department to ensure we do a better job going forward. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management
Stolen room key I only used the room for a few hours to do some work. Upon my exit, I dropped my keys in the key card basket. Someone must’ve seen me drop because a few days later I was charged almost $500 in additional room fees. When I called to inquire, they stated that my room had cigarettes and the TV was stolen. When asked how I could talk to someone, they gave me a useless phone number and said there was nothing else that I could do. Needless to say, their premises are not secure if you can drop your key card and be c... read more
Business response:
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.3 star rating with 1,869 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.