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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Good morning, We sincerely apologize for the cleanliness issues you walked into upon your arrival. I am happy to hear that you will give us another chance and I can assure you that I am in the process of replacing my housekeeping staff. Next time you stay with us, call the hotel and ask for me, Dawn - the General Manager and I will comp one night for you. Again I apologize.
Stay I was surprised for it to be a suite that there were no dishes or pans.
Business response:
Derell, we appreciate your review and thank you for your feedback. We certainly apologize for the miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We ... read more
Good hotel in good area. Was a good stay. Room was a bit tight, but clean and had what I needed.
Business response:
Good evening, We are happy that you had a good stay with us and we hope to see you return soon. Much respect, General Manager
Quiet, close to Rawhide Event Center, decent surrounding food options
Business response:
Thank you for choosing to stay with us, we appreciate your patronage. Sincerely, GM
Business response:
Please call the hotel to speak with the GM. We’d like to make this experience perfect. Thank you, GM
The kitchen was nice, room smelled like smoke slightly
Business response:
I sincerely apologize for the smoke smell in the room. Please call me, the GM and I will make things right for you. Respectfully, GM
The continental breakfast consisted of small packaged muffins granola bars and coffee. Bathtub tap dripped constantly We had 2 teenagers outside our window at the back playing loud music on their phones and hacking. This went on for 10 minutes before I had to open a window and tell them to move on.
Business response:
Hello Brian, We apologize for not living up to your expectations. We will walk the property more often, especially at night to ensure this does not happen in the future. We do not advertise a continental breakfast, we have a grab and go. I’ve advised Expedia to make the change but the won’t do it. I do apologize for the misinformation.
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.3 star rating with 1,869 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.