Extended Stay America - Phoenix - Chandler

Business response:

Toby, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. Our staff strives to provide our guests outstanding service, and your compliments serve as an encouragement to all of us. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Chrissie, thank you for being our guest. We are happy to know you had an overall pleasant stay. However, we apologize for the service issue you experienced while here and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Manag... read more

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Sydney, thank you for staying at Extended Stay America and for the feedback. We are glad to read you liked our convenient location close to the points of your interest and that you had a comfortable stay. It was a pleasure having you as or guest, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for sharing your feedback. We are delighted to read how much you enjoyed your well-equipped suite and that you had a comfortable stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Diane, thanks for staying at our hotel. We are happy to know you were benefited with our convenient location and that you had an overall pleasant stay. However, we apologize for the smell of smoke you experienced in your room which compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thanks again for your staying with us, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Jamyia, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are delighted you enjoyed your stay with us at Extended Stay America, and we hope this will be your home away from home whenever your travels bring you to the area. We thank you for sharing your experience online and hope you will come back to stay with us very soon! Sincerely, Hotel Management