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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Experience!! First, had to wait for 30 minutes to get help from the desk. When I got a help, I noticed I they overbooked me. Had to wait another 20minutes or so to get me a room. When we got a room, we walked in and it wasn't even cleaned yet. I had to come down to the front desk and had to wait again to tell them to find me another room. New room we got it was clean and I was like okay until I was about to take a shower. The floor of the shower, I saw men's hair. I just cleaned it by myself.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Room near mall Staff good .Location very good. I love it Room :AC not cool, room not clean enough,
Business response:
Thank you for being our guest. We are pleased to know you liked our location as well as the courteous associates, but we are sorry for the inconvenience you experienced while here. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Nichole, thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Business response:
Doug, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Third Night at Extended Stay. The front desk agent McTae was very apologetic about my experience with two mornings of no coffee available at all in the front lobby. The front desk lady that morning did come up right away to clean up the toilet that over flowed in my room #330, and got all the water up which was most appreciated. The third night in room #318 smelled of stale cigarettes, so I bought some air freshener, but it didn't help much. However there was coffee the third morning and I did sleep well, beds were comfortab... read more
Business response:
Robyn, thank you for your review. We are glad your overall experience was pleasant and that you liked our courteous service and your comfortable room. However, I am sorry for the issues you experienced. Your comments have been shared with the appropriate team members so that we can take the necessary actions to prevent these issues from happening again. We hope you will give us another chance so we can serve you much better. Sincerely, General Manager
Great stay Staff was friendly and helpful
Business response:
Paul, thank you for your stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. Thanks again for sharing your thoughts, and we look forward to seeing you again soon. Sincerely, General Manager
Extended Stay with mishaps. There were a few mishaps, toilet overflowed, non working desk lamp in the room, and no coffee in the lobby at 7:30am in the morning, two days running. However, bed was comfortable, room clean, and surprisingly I slept well, considering the room is right near the freeway. The front desk staff have good customer service skills, and did apologize for the mishaps. So, yes I would stay again.
Business response:
Thank you for the nice comments regarding your stay at Extended Stay America. We are happy to read that you liked our front-desk service and the comfort our beds provide. However, we are sorry for the issues you had and the inconvenience they caused. It is good to know this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, General Manager
My Experience For the price I am a little upset with all the plumbing issues. Kitchen sink, bathroom sink and tub would take at least 45 minutes to an hour to drain. Toilet had to be flushed 3-4 times. Not a good selection on cable either. Motel 6 has way more channels. Their breakfast was the exact same everyday. 2 choices of granola bar, oatmeal, small muffin and coffee or tea. For the price I think they need to step it up.
Business response:
Dee, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
The Staff is Amazing 1. Plumbing was horrible. Kitchen and bathroom sink took 45 minutes to an hour to drain. 3 times kitchen sink backed up with horrible smelly water. Bath tub would not drain either which was hard with 2 people trying to shower for work. The man who worked down stairs tried to fix it. Told us in the morning someone would be by. We could not use sink for 2 days. Then after the man came it still wouldn't drain. We are currently staying here until our home is finished. Well that was our plan. Due to the cont... read more
Business response:
Tanya, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 4.2 star rating with 1,027 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.