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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was so-so Was very outdated. Internet was awful.
Business response:
Thank you for posting feedback regarding your recent stay. We are sorry that you had an unpleasant experience due to internet connectivity issues. Our service provider assures us the problem has been resolved and we anticipate no further problems. Also, we agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best s... read more
Business response:
Gregor, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Joseph, thank you for rating your stay. We are glad your overall experience was pleasant. However, we regret any issues which kept it from being perfect. It was a pleasure having you as our guest, and we hope to serve you on your next visit. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Raven, thank you for your perfect rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Customer service was excellent, organization was also excellent. Cleanliness in bathroom and countertops should need revision.
Business response:
Thank you for reviewing your experience at Extended Stay America. We are pleased you loved our hotel and that the service provided by our staff surpassed your expectations. We will certainly share your compliments with our entire team. Your feedback regarding the cleanliness issues will also be discussed with our housekeeping department to ensure we do a better job going forward. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Business response:
Sean, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Stolen room key I only used the room for a few hours to do some work. Upon my exit, I dropped my keys in the key card basket. Someone must’ve seen me drop because a few days later I was charged almost $500 in additional room fees. When I called to inquire, they stated that my room had cigarettes and the TV was stolen. When asked how I could talk to someone, they gave me a useless phone number and said there was nothing else that I could do. Needless to say, their premises are not secure if you can drop your key card and be c... read more
Business response:
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.3 star rating with 1,960 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.