Extended Stay America - Phoenix - Chandler

Business response:

Hello Daniel, Thank you for giving us 10 out of 10. We will definitely keep up on the elevator and great news... our ice make should be installed within the next 3-4 weeks. We hope to see you again in the near future so you can see the strived we’re making. With much respect, General Manager. 

Business response:

Hello Carl, Thank you for the awesome review. We will continue to do right by our guests and hope to see you again. Respectfully, General Manager. 

Business response:

Thank you Ashley, we appreciate that fact that we've earned 10 out of 10. We will continue to make improvements to the hotel to ensure that you have another great stay should you return. Respectfully, General Manager. 

Business response:

Thank you for your review. We apologize for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the problem you faced with the door lock. Our maintenance team regularly checks areas that may need repairs, and your feedback will be shared with them to make the necessary improvements. Please consider giving us another opportunity to provide you with the exceptional experience you ... read more

Business response:

Hello Anonymous, I wish I had more information so that we could speak. I'd like to make things right for you. Please call the hotel and ask for the General Manager so we can discuss the situation. I would love to have you stay with us again, this time on my dime so we can show that we are better than what you experienced. Thank you, GM 

Business response:

Hello Anonymous, thank you for completing your survey. We appreciate your score. I'd like to speak with you to see what we can do to earn a 5 out of 5 on your next stay. Hope to speak with you soon. General Manager. 

Business response:

Thank you for being our guest. We are glad to read you had an overall pleasant visit and found us to be a good value. We hope you give us a chance to redeem ourselves on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location close to shops and area restaurants were perfect for your needs. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. Although from the rating it seems you had a pleasant time, we are sorry for not meeting your expectations with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management