Extended Stay America - Phoenix - Chandler

Business response:

Larry, thank you for your review. We are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

Hi Evelyn, THANK YOU for your reviews. We are all pleased to have you in house and look forward to seeing your smiling face. See you soon. The staff at ESA, Phoenix-Chandler. 

Business response:

Andres, we are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. It was a pleasure hosting you, and we hope to do so again the next time you are in our area. Sincerely, Hotel Management 

Business response:

Good morning, thank you for your survey. I will be sure to share this with my staff. Have a safe and enjoyable Thanksgiving. 

Business response:

Hello Anonymous, Thank you for your score, we appreciate it and I will surely share it with my staff. We look forward to your return, we'll be ready to give you a perfect stay. Respectfully, General Manager. 

Business response:

Good morning, Thank you very much for the review and the positive score. We do our best to ensure that every guest has the best stay possible. Respectfully, GM 

Business response:

Good morning, We sincerely apologize for the cleanliness issues you walked into upon your arrival. I am happy to hear that you will give us another chance and I can assure you that I am in the process of replacing my housekeeping staff. Next time you stay with us, call the hotel and ask for me, Dawn - the General Manager and I will comp one night for you. Again I apologize. 

Business response:

Derell, we appreciate your review and thank you for your feedback. We certainly apologize for the miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We ... read more