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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old unkempt hotel. Room was not cleaned. This place has many strange smells and people coming in and out
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We understand how important overall tidiness and comfort are when choosing accommodations, and we recognize how disappointing it can be when expectations in this area are not met. Your comments regarding the general condition and atmosphere have been carefully noted. Guest perspectives such as yours are valuable in understanding how a stay is experienced and where attention is most needed. We appreciate you bringing this to our attention. We hope to have the c... read more
Not a single thing
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
I didn’t read the fine print about complimentary breakfast. It had some muffins out and coffee and the creamer had a spit worth left creamer out and was warm.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that the breakfast offerings did not meet your expectations and understand how this may have impacted your visit. Ensuring that even simple amenities are presented in a clean and fresh manner is important, and your observations have been noted. Feedback like yours helps us improve attention to detail and maintain higher standards for all guests. We appreciate you bringing this to our attention and hope future visits provide a more comfortable and s... read more
The hall ways were very dirty. At 8:30 in the morning there was no coffee left and no "breakfast". When asked if there was more coffee or creamer the desk person said "we ran out".
Business response:
Hi Traci, Thank you for sharing your feedback. We are very sorry for the issues you encountered with the hallways and breakfast service. We will share your concern with the team so they can address these matters and ensure a better experience for future guests.
I wouldn't recommend this hotel at all. The outside of hotel needs a major clean up, with paint and power washing at the entrance. The inside of the hotel also needs a major remodel. Everything is old and rusted. Bad location with poor lighting and bums right outside of the hotel hanging out under the awning. Felt very unsafe, I ended up leaving with my kids and drove all the way back home after our concert. Definitely do not recommend.
Business response:
Hi Elizabeth, We are sorry to hear about your experience and the concerns you’ve raised. We take your feedback seriously, and we will share your comments with the team to address these issues. Safety and cleanliness are our top priorities, and we apologize that we didn’t meet your expectations. We hope you’ll consider giving us another chance in the future.
DO NOT STAY HERE!!! This place is sooo nasty!!!! No toilet paper... Just an empty roll. All around the toilet there's little hairs. Like pubic hairs... Gross!!. All the countertops were dirty... I wiped them down with white cloths and they came out black..Does anyone clean??? I don't even know if they change the sheets? The fridge has old meat drippings in the bottom. I should have stayed in a motel 6. And the reviews showing up on this place???HOW??? I don't even think it's for the right Hotel. Maybe try cleaning this place... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your visit did not meet expectations and understand how upsetting it must have been to encounter cleanliness concerns. Ensuring guest comfort and maintaining a hygienic environment are extremely important, and feedback like yours helps highlight areas that require attention. Your comments regarding the condition of the room will be shared with our team to guide improvements and prevent similar experiences in the future. We appreciate you taking the t... read more
We stayed at the Extended Stay Chandler on 10/16 and the room was disgusting. All the towels were used and left on the counter and floor, the bed was unmade with dirty sheets, and parts of the room were literally unfinished — no floorboards, drywall scored and unpainted. When I tried to complain, no one was at the front desk. I rang the bell, waited, nothing. The next morning, the woman at the desk told me there was nothing she could do because we booked through Expedia. Filed a complaint with Expedia — no callback, no resol... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback about your recent stay. We are very sorry to hear about the condition of your accommodation and the difficulty you experienced in receiving assistance at the front desk. This is not the level of service we aim to provide. We understand how disappointing this must have been. We will share this with our team. Your feedback is truly appreciated, and we hope to regain your trust in the future. Sincerely, Hotel Management
The whole place felt dirty
Business response:
Dear Guest, We are truly sorry to learn that your visit did not meet expectations. The impression you described regarding the overall condition of the property is concerning and not in line with the standards we strive to maintain. Your comments have been shared with our housekeeping and management teams for improvement. We appreciate you bringing this to our attention and regret that your stay was not as comfortable as intended. We hope you will give us another chance to provide you with the hospitality we are known for on ... read more
Business response:
Hi Durl, We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.