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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dated Hotel, Needs some TLC Room was large and clean, however the rooms, hallways, bathrooms are dated in appearance with the furniture and fixtures looking more than a little worn. The hotel is pet friendly however I did not appreciate the five rooms on my floor which contained constantly barking dogs. Perhaps a pet friendly floor would be more appropriate for owners of poorly trained pets.
Business response:
Andy, thank you for staying with us. We are glad you liked our location and affordable rates. That being said, we are sorry for the noise issue you experienced while here. We appreciate your observation in regard to our facilities being dated and have taken a note of it. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
No coffee pot. No blow dryer. Dirty phone. Dirty remote. Door to staircase was outside my door and I heard it open and close all night. I received random phone calls at night, not for me. Sprinkler on ceiling had a hole around it, I was paranoid there was a camera peeking in.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Business response:
Jaimie, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Great staff, and stay. Only thing wrong, it surprised me at no ice machines, other than that, great stay.
Business response:
Roger, it was a pleasure to have you as our guest at Extended Stay America - Phoenix – Mesa. We are delighted to read you had a comfortable stay and liked the outstanding service provided by our staff. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Business response:
James, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, General Manager
AMAZING THX ALICIA!!! I traveled in from sandiego and on my way to Arizona my A.C. Died!!! It was 110 degrees and I was 2.5 hrs early before check in time. The front desk girl Alicia was AMAZING she took into consideration my situation she offered me an ICE cold water when I was checking in EARLY, most hotels won't do that regardless. Bottom line from now on I will always stay here and look for extended stay America hotels again!! I really appreciate the amazing costumer service the room was clean, comfy , and quiet. If your... read more
Business response:
Clark, thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay at Extended Stay America - Phoenix - Mesa. We appreciate you mentioning our staff, especially Alicia. She is a true asset to our team, and we will be sure to share your compliments with her. Thanks again for recommending us online, and we hope to see you again soon! Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Phoenix - Mesa. Sincerely, General Manager
Business response:
Gabriela, I appreciate you taking the time to post your feedback of your visit at Extended Stay America - Phoenix - Mesa. It is a pleasure knowing you had an overall enjoyable stay. Thanks for your rating, and we look forward to your next trip with us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 4.3 star rating with 1,197 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.