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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very accesible well maintained
Business response:
Octavio, thank you for sharing your review of Extended Stay America. We are delighted that we exceeded your expectations. It is a pleasure to know you were happy with our service. We appreciate your feedback and look forward to serving you again. Sincerely, Hotel Management
Needs updating Sorry to say, this place was very tired, dated and had a neglected, no one cares feel to it. I wish I read reviews more closely.
Business response:
Thank you for taking the time to review your stay with us. Your feedback gives us the information we need to better serve our guests and is much appreciated. We can appreciate that you were hoping for a more up-to-date experience and have made a note of this. We hope you will consider giving us another try in the future. Sincerely, Hotel Management
Service what service?? No one was at the front desk when I showed up.. when I had to go to the front desk there was never anyone there always had to wait for someone to show up the key didn't work for the central entrance went and told front desk gave me another key it didn't work. There were no phones in the room therefore having to call the front desk you had to use your cell phone. The remote didn't work when I called to get a new one no one showed up so I had to call again that remote really didn't work either. There's n... read more
Business response:
Melinda, thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
When checking in staff tried to give me a room with a nasty couch when complained he stated there were to many people who had not come w reservation to change rooms around as if I hadn’t had a reservation for weeks and I had already paid . I advised him my reservation didn’t assign me to that room . I spoke to manager and she made changes.He made me feel like I was less important than those that were going to come to hotel
Business response:
Terrence, thank you for taking the time to evaluate your stay. We are sorry for the concerns you had with the room we assigned you, and we apologize for the frustration and inconvenience this caused. We will address your comments with our housekeeping team and take steps to ensure we are flawlessly preparing each room for our guests. We will also share your comments with our housekeeping team regarding the service issues you experienced and take the necessary steps to elevate our service levels. We hope you will reconsider a... read more
Comfortable Comfortable but nothing special. Room was a bit drab. Although quiet and convenient. Great location if you are taking light rail.
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,552 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.