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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good stay Was not happy with my room it smelled and the sink had dried toothpaste, the room was not cleaned and possible out of commission from what it sounded like.
Business response:
Frank, we sincerely apologize for not meeting your expectations regarding your room. Your feedback for the untidiness and the odor issue is shared with our housekeeping team to ensure we deliver much better service ensuring our guests do not leave dissatisfied. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Never staying here again The first room was a complete mess, smelled of B.O. and it was marked clean. Manager asked us to come back in a hour after driving 10 hours. So we Asked for a different room, manager Gave us a hard time. Dish washer leaked water called on day one and it was still leaking til the end of our stay rug atarted to smell after day two. Half eaten food left in drawer, liquor left in refrigerator and half a roll of toilet tissue asked front desk for a roll. I called front desk for dish wear and was asked to ... read more
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Find another hotel Didnt receive the room I booked. Smelly hallways. Dirty doors. Continential breakfast was coffee and muffins. Out of coffee!!
Business response:
Jeff, please accept our apologies for not providing a clean and restful stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals an effort to deliver better guest experiences going ahead. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
Ghetto place Dirty place shower hot water not working meth addicts running around all hours of the night
Smelly, old hotel This hotel is old and stinks of old, dank and rank cigarette smoke. It is a non-smoking hotel, however it’s absolutely apparent that it has not always been that way. However long it’s been a non-smoking hotel is how old the cigarette smell is. Not pleasant. I DO not recommend.
Business response:
Thank you for being our guest. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room smelled like an Indian restaurant. Heat was on 85 when got to room. Carpets were dirty. Free breakfast is a joke. Called down for fan and they didn’t have one. Never again
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and our breakfast offerings. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Next door neighbor were not rowdy. Refrigerator and microwave was a plus in the room.
Business response:
We apologize for the noise issues you experienced from the guest next door. Our front desk is staffed 24/7, so we would have been happy to address this issue if you had alerted us. In the future, please do not hesitate to contact us if you reencounter this. On a positive note, we are glad you liked our fully equipped kitchen in your room. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.