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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Enjoyed about a 2 mile walk around the city area & ate out. Had appt. with Dr. next day , so it was a convenient place to stay.
Overall, the room was clean, it was quiet and the bed sheets were clean which I care the most. It was one of the cheaper options around the area. There was a really bad heavy smell in the room that I couldn’t breath the first time I entered the room 3 days in a row. You get used to it after a while. I guess you don’t have any other option lol. That was the only bad thing I guess. The bed and pillows are old but okay, at least clean. However, I asked the reception to change the bed sheets on the third day and they didn’t chan... read more
Business response:
Dear Ryan, Thank you for sharing your feedback about your recent stay. We're glad you found the room clean and quiet. However, we apologize for the unpleasant odor you experienced and any inconvenience caused. Your comfort is important to us, and we will share your comments with the relevant teams for improvement. Additionally, we apologize for falling short of your expectations with the housekeeping services. We do have complimentary linens exchange services at the front desk. We appreciate your understanding and hope to ha... read more
It was convenient for getting to the airport and the suite was large and well-appointed. The desk clerk was not very friendly, the elevator button didn’t work and we had to pay extra for wi-fi
Business response:
Dear Julia, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. In response to your review, we shall work on the places you mentioned and improve our guest experience. On the other hand, it is nice that you had a satisfactory stay and appreciated the spacious room and location of the airport. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
Hallways dirty, shower grout mold, very loud outside noise, no tissue. Wouldn’t be my first choice of place to stay.
Business response:
Dear Donna, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We strive to provide clean, comfortable accommodations at an affordable price so guests will want to return again and again. The cleanliness conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you ex... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,473 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.