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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TV didn't work. Area a little uncomfortable.
Business response:
Dear Ron, Thank you for choosing us and sharing your valuable comments. We strive to provide a pleasant experience for every guest. Therefore, we apologize for the issues which impacted your stay. We will share your observations with our team to ensure such matters do not affect future guests. It was a pleasure having you as our guest; we hope to have the chance to make it up to you on a future visit.Sincerely,Hotel Management
Elevator, carpet and furniture super old. I will say the location is very convenient but so many strange people outside and around property
Business response:
Dear Rafael, Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry you were not entirely satisfied with your experience. We apologize for any inconvenience caused by the elevator, carpet, and furniture condition. We appreciate your feedback and will work to improve the state of our facilities. We are glad to hear that you found our hotel's location convenient. However, we understand your concerns about unfamiliar individuals in the vicinity. Please know that our staff is trained to ensure ... read more
The property is nicely kept.
Business response:
Dear Corrinne, Thank you for choosing Extended Stay America for your travel plans. It is nice to know you had a good time here. It was a pleasure to have you as our guest, and we hope to see you again soon.SincerelyHotel Management
Paid over $200 for the night. The smell in the hallway was like cheese that had gone bad or wet dog. No drain plugs in the tub or sink. Sink nozzle was spraying water all over. Found a roach in the room on the wall. Rooms need serious updates. Lady at the desk was very friendly.
Business response:
Dear John, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will return so that we can provide you with a better experience.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,708 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.