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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
price was right for the facility
Business response:
John, it is wonderful to know you enjoyed everything about your time at Extended Stay America and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind feedback, and we hope you will be able to stay with us again soon. Sincerely, Hotel Management
Over priced under quality No one at the front desk for 30 minutes. The furniture was torn and dirty. There was burned food on the stove burners, and dried up noodles on the stove. The bathroom sink was dirty and the floors needed sweeping. I think the only thing done to prepare this room for my check in was to make the bed, and with the way the rest of the room looked I was not confident the sheets were cleaned.
Business response:
Please accept our apologies for the wait time issues you experienced at the time of check-in and for your room not being ready for occupancy. We have immediately bought this to the attention of our housekeeping and front desk staff to ensure errors like these do not occur again. We wish to have one more opportunity to make it up to you. Sincerely, Hotel Management
You get what you pay for🙄 So first I put in my reservation three weeks before my stay , when I checked in they only had rooms on the third floor with no elevator working ,I let them know how am I going to find a hotel this late and that I cannot do stairs because I have bad knees , the girls were actually polite and tried to help they had a one room floor level, (which they should’ve just gave that to me first ) thank goodness, now for the area , transients were constantly walking around the area, and the gate by the pool w... read more
Business response:
Thank you for being our guest and for sharing your feedback. Although we were able to accommodate you as per your needs, we are sorry for not living up to your expectations. Thank you for letting us know the areas where we have to improve and we assure you we will take the necessary steps. We hope you will choose us again so that we can serve you better on your next visit. Sincerely, Hotel Management
Its really not an extended stay location but more like a Transient location. I could be wrong but thats my take.
Loved the kitchenette
Business response:
We appreciate the outstanding review. We are delighted that you loved your suite with a kitchenette facility]. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you from all of us at Extended Stay America. We hope to see you again soon! Sincerely, Hotel Management
it was nice ,BUT the people around the area and in the pool area looked like crack heads! sorry but when you pull up and the police are out front with 2 young adults that look homeless and the police are trying to check them in, it makes you a little uneasy, room was nice but I didn't feel clean....just because! .
Business response:
Ted, thank you for taking the time to share your feedback. Your review is concerning to us, so we have immediately bought it to the attention of our team to find out what went wrong. All our guests’ safety and security is a top priority and we are committed to that goal. Please accept our apology for the inconvenience you had, and we would like to have another opportunity so that we can provide you with a comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,659 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.