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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sufficient for our needs We were not happy that they did not offer shampoo, never stayed at a hotel that doesn't. Apparently the A/C had issues, by morning there was a puddle on the floor The bed was comfortable though.
Business response:
Dear Joanne, Thank you for your honest comments about your stay with us. We are pleased that your experience was good on the whole, but we were sorry to read that you were disappointed with the lack of amenities in your room. We are sorry for the air conditioning unit concerns you experienced, and we are glad you alerted us so we could make the necessary repairs. We are happy that our hospitality, comfortable bed, and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in th... read more
This hotel needs a little touch up. They have friendly staff.
The property wouldn’t fix broken things. Stove never worked.
Business response:
Dear JENNIFER, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless and comfortable accommodations for every guest. Therefore, we hope you will accept our sincere apologies for not meeting all your expectations during this visit. We are sorry for the issue with our stove and even more so for failing to follow up on this while you were here. We will share your comments with our maintenance team to resolve this at the earliest and prevent such matters from affecting future guests. We hope... read more
Needs work Honestly, the place is one down. It needs lots of help. Guests should not have to walk around trash, and linens in the hallway. It’s billed as an extended stay, and yet they were no dishes no pans. There was a single plastic cup next to the sink.
Business response:
Dear Russell, Thank you for reviewing your stay with us. We are sorry for not meeting your expectations with a comfortable hotel experience. Our team works hard to keep the place clean and up to date but must have missed out on something in your case. Please allow us to follow up and ensure this does not happen again. Also, please accept our apologies if it was not informed to you about the kitchenware policy, which says that the dishes of your suite are kept at the front desk to ensure cleanliness. We will follow up on your... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,546 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.