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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Frustrating but good room The room was phenomenal, roomy, comfortable king bed, lots of windows. The check-in was a disaster! The clerks were not friendly and appeared inexperienced, low recommendation on the service but the room was great!
Business response:
Connie, thank you for taking the time to share your feedback. We are glad you had a pleasant stay overall. However, we apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
recent stay a few little minor glitches but the staff resolved them for me and the overall experience was really good and the staff was very friendly
The management and staff great people
Business response:
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
Well the room is livable but the the price I should have not had to deep clean and the carpet definitely needs to be replaced I cannot get rid of the urine smell and I've tried different things I continue to stay because I am in between residence right now and tired of bouncing from hotel to hotel I am slowly trying to make it feel more homely. Overall I can live with it for now
Business response:
We are glad you liked most aspects of our hotel and thank you for the feedback. We are sorry for the inconvenience you experienced. We want you to have a pleasant visit, so if there is anything we can do for you from this point forward, please let us know at the front desk. Sincerely, Hotel Management
Poor First Impression I showed up for check-in at 2:30. I heard the girl at the desk rudely telling the customer ahead of me that check—in isn’t until 3:00 and they would have to come back in 30 minutes. I left and came back at 3:00 to find a line of perplexed people waiting to check-in. Definitely a very poor first impression.
Business response:
Pamela, thank you for sharing the specifics of your stay with us. We regret your disappointment with our hotel policy and apologize for the unprofessional behavior of our staff. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Location was perfect. Close to hospital, museums, eateries. Free parking was convenient. Nice kitchen, appreciated the kitchen items supplied (coffee maker, toaster, pans, etc.) Suggestion: Shower has smooth, slippery floor...grab bars or non-slip bath mat would be a nice safety addition (we bought a at at nearby drugstore)
If you’re considering this property for the price, I say it’s totally worth it. I stayed for one night because of the price, and it was worth it. I had issues with the first floor due to a small bug finding, but staff was quick to move me to a cleaner room.
Business response:
Thank you for being a guest at Extended Stay America and rating your experience highly. It is a pleasure to know you had a comfortable stay in your clean suite and that you were happy with the great value you received. Thank you again for selecting us, and we invite you to revisit us soon. Sincerely, Hotel Management
Extended stay new policies suck Hotels.com always great extended stay alittle on the run down side these days especially their customer care
Business response:
Brian, thank you for choosing our hotel for your recent lodging needs.It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,552 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.