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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel had no smoke detector. Our sheets were dirty and full of hair.
Business response:
Dear Saundra, Thank you for evaluating your stay with us. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We will address the issue with our housekeeping staff to ensure such instances are not repeated. If you have any concerns during a future stay, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all our guests. We hope you give us another chance to provide you ... read more
The staff was great both nights and did their best with what they had. I had to wait to check in because my room was not ready and then I didn’t have any bath towels, and what they had available was slightly damp since the dryer wasn’t drying properly. And then the next day my room key wasn’t working. It was overall suitable for a place to sleep, but the facility wasn’t something to write home about.
Business response:
Dear Alicia, We appreciate your feedback and are glad your overall stay was pleasant. However, we are disappointed that we may not have lived up to all of your expectations. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Sufficient for our needs We were not happy that they did not offer shampoo, never stayed at a hotel that doesn't. Apparently the A/C had issues, by morning there was a puddle on the floor The bed was comfortable though.
Business response:
Dear Joanne, Thank you for your honest comments about your stay with us. We are pleased that your experience was good on the whole, but we were sorry to read that you were disappointed with the lack of amenities in your room. We are sorry for the air conditioning unit concerns you experienced, and we are glad you alerted us so we could make the necessary repairs. We are happy that our hospitality, comfortable bed, and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in th... read more
Not good! Overall the place was just not safe. Kids running all over in the halls with no supervision. People above our room were noisy and arguing. Cops showed up and homeless people outside wondering in parking lot.
Business response:
Dear Paula, Thank you for your feedback regarding the noise concerns during your time with us. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take our guest's feedback seriously and would like to let you know for future visits; our front desk is available around the clock to help make your stay as comfortable as possible. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
The property wouldn’t fix broken things. Stove never worked.
Business response:
Dear JENNIFER, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless and comfortable accommodations for every guest. Therefore, we hope you will accept our sincere apologies for not meeting all your expectations during this visit. We are sorry for the issue with our stove and even more so for failing to follow up on this while you were here. We will share your comments with our maintenance team to resolve this at the earliest and prevent such matters from affecting future guests. We hope... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,473 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.