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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The night time service is terrible she doesn't know what shes doing. She literally told us we couldn't stay there because we showed up after midnight 🙄
Business response:
Francisco, thank you for evaluating your recent stay with us. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. We do hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, Hotel Management
Good
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I liked the fact that we were put in a handycap accessible room. Which was clean with no carpet. The hallways stunk like garbage. This is because they have a room that has garbage in it. My thing is collect the garbage and take it outside. Do not keep in doors and wait until the room is full. It was such a disgusting smell!
Business response:
Thank you for the candid review. We are glad you were pleased with our accommodations and that you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frustrating but good room The room was phenomenal, roomy, comfortable king bed, lots of windows. The check-in was a disaster! The clerks were not friendly and appeared inexperienced, low recommendation on the service but the room was great!
Business response:
Connie, thank you for taking the time to share your feedback. We are glad you had a pleasant stay overall. However, we apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
recent stay a few little minor glitches but the staff resolved them for me and the overall experience was really good and the staff was very friendly
The management and staff great people
Business response:
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,659 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.