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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is good, the room is nicely sized and the cost was also affordable. I did notice a strange smell, a small roach in my room, and it could have been a bit cleaner.
Business response:
Dear Justin, Thank you for choosing us and sharing your valuable feedback. We're delighted you found Extended Stay America a good value with a nicely sized room. Your feedback about cleanliness and the smell is noted, and we'll strive to improve in those areas. We appreciate your stay and look forward to welcoming you back for an even more enjoyable experience.Sincerely,Hotel Management
Will Definitely Stay Here Again Clean and quiet room. What more can one ask for?
Great location but facility is lacking overall cleanliness and maintenance. Hallway carpets are atrocious! Rooms are just ok and could use some serious TLC. The pool is available but the access is weird and unfriendly to use.
Business response:
Dear John, We appreciate your feedback on your recent stay with us. It's lovely to hear that you found our location convenient. We're continuously working to improve our facilities; your comments are valuable. Your next visit with us will reflect our positive changes to enhance your experience. Thank you for taking the time to share your thoughts.Sincerely,Hotel Management
For the price it served its purpose
Business response:
Dear JESUS, Thank you for taking the time to review your stay. We are glad to know that your overall experience was enjoyable. However, we are sorry for any issues that may have affected your visit and prevented it from being perfect. We are grateful that you chose our hotel, and we hope to have the opportunity to improve your impression of us in the future, should your travels bring you back to the area.Sincerely,Hotel Management
accessibility
Business response:
Dear Jonalyn, It was a pleasure reading your fantastic Extended Stay America review. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
Not worth your money. Not very clean, sofa worn and tattered. Sink faucet loose, tub worn and stained, carpet worn and dirty. Horrible smell. Good location and friendly staff.
Business response:
Dear John, Thank you for staying with us and for reviewing your experience. We are delighted you enjoyed our friendly staff and location. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next ... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,473 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.