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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Leftovers ... for me? The room was nice. We liked the fact that it was like a small studio apartment. Only “issue” we encountered was that there was food in the refrigerator, someone’s left overs and a couple open drinks. Other than that housekeeping maintains the room itself clean.
Business response:
Juan, thank you for choosing Extended Stay America. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. However, it seems we may have overlooked a few issues in preparation of the room before your arrival, and we hope you will accept our apologies for any inconvenience this caused. We have addressed this with our staff, and we are confident this will not be repeated. We hope to see you again soon on your next visit this way. Sincerely, Hot... read more
Fire alarm went off around midnight, not enough staff to notify occupants
Business response:
Thank you for being our guest and for your feedback. We are sorry your sleep was disturbed by the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. Out of an abundance of caution, we feel it is absolutely necessary to evacuate our hotel until we can thoroughly check all areas to ensure there is no fire and it is safe for everyone to return to their suites. Once again, we offer our sincere apologies for the inconvenience... read more
Great Location Great location to downtown work.
Business response:
Dan, we are glad you chose Extended Stay America and appreciate your feedback. It is great to know you had a nice time with us and thank you for letting future convention attendees know just how convenient our location is. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
good stay just some problems the stay was ok, but the fire alarm went off twice, people smoking outside the entrance door, people not wear a mask, and the front desk just not saying anything had to keep getting the room key rekeyed to open the door one great point the staff kept the area wiped down for the virus. Has improved since the last time we stayed there, the pan can upgrade the Teflon coming off.
Business response:
Thank you for your review. Although you had an overall pleasant stay, we are sorry you were disturbed due to the fire alarm going off twice during your visit. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter as our guests' and employees' safety is essential. Moreover, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We value all your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Stacy, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
This property was a great value for the price! It is in a convenient location regarding the highway, stores, restaurants, etc. My only complaint is the facility (for the entire week) was filled with weird and economically depressed people, which I can only assume were part of a local Welfare program, etc. If one is insecure about their personhood or property, I would strongly encourage them to room somewhere else! The stupid pet policy was almost as repulsive as the "doggie dads and doggie moms" who treat their pets better t... read more
Business response:
James, thank you for choosing Extended Stay America. It is our pleasure to offer comfortable accommodations and an ideal location at an excellent price. However, we regret if you had any inconvenience due to other guests on the property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,554 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.