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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for🙄 So first I put in my reservation three weeks before my stay , when I checked in they only had rooms on the third floor with no elevator working ,I let them know how am I going to find a hotel this late and that I cannot do stairs because I have bad knees , the girls were actually polite and tried to help they had a one room floor level, (which they should’ve just gave that to me first ) thank goodness, now for the area , transients were constantly walking around the area, and the gate by the pool w... read more
Business response:
Thank you for being our guest and for sharing your feedback. Although we were able to accommodate you as per your needs, we are sorry for not living up to your expectations. Thank you for letting us know the areas where we have to improve and we assure you we will take the necessary steps. We hope you will choose us again so that we can serve you better on your next visit. Sincerely, Hotel Management
Its really not an extended stay location but more like a Transient location. I could be wrong but thats my take.
Loved the kitchenette
Business response:
We appreciate the outstanding review. We are delighted that you loved your suite with a kitchenette facility]. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you from all of us at Extended Stay America. We hope to see you again soon! Sincerely, Hotel Management
it was nice ,BUT the people around the area and in the pool area looked like crack heads! sorry but when you pull up and the police are out front with 2 young adults that look homeless and the police are trying to check them in, it makes you a little uneasy, room was nice but I didn't feel clean....just because! .
Business response:
Ted, thank you for taking the time to share your feedback. Your review is concerning to us, so we have immediately bought it to the attention of our team to find out what went wrong. All our guests’ safety and security is a top priority and we are committed to that goal. Please accept our apology for the inconvenience you had, and we would like to have another opportunity so that we can provide you with a comfortable stay. Sincerely, Hotel Management
Shower sealing was falling and no t coffee or hot water in the lobby also the air conditioner was to noisy.
Business response:
Thank you for being our guest. Please accept our apologies for the maintenance issues you experienced in your room and also for not meeting your expectations. We can understand your frustration and have shared it with our team to make sure we deliver excellent service. We hope to have another opportunity so that we can make your next stay a better one. Sincerely, Hotel Management
Awesome location, rooms & housekeeping 10, & staff could definitely make improvements.
Business response:
Valerie, thank you for making us a part of your travel plans. We are happy to know our location is ideal for your trip and that you were impressed with your clean, comfortable room. We have taken note of your comments regarding the improvement in our service. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,707 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.