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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
love extended stay but...Maybe not this kne I’ve used Extended stay for all my trips and I’ve never been disappointed. Some of the staff was great unfortunately just one was hiding when I tried to get towels. The bathroom was also very dirty, as well as the kitchen area. The electric stoves usually help me so much but maybe I just got a older model or something? It kept over heating! I’m not listing complaints I’m simple stating because I ALWAYS recommend Im even trying to get the company I work with to use this for company/... read more
Business response:
Paola, we hate losing our loyal guests and are extremely sorry for letting you down during your recent visit. We apologize for the issues you encountered in your suite this time. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Also, we are sorry you did not experience the best from one of our associates. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain y... read more
The room is good and the location was what we were looking for, we would stay here again.
Business response:
Jonathan, it was a pleasure to have you as our guest Extended Stay America. We are delighted to read you were impressed with your room and that our location was perfect for your needs. We look forward to your next visit. Sincerely, Hotel Management
The room is quite spacious , the bed is super comfy, its great for long stays. The location is also very convenient
Business response:
Thank you for choosing Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. e appreciate your feedback and hope you will return soon for another relaxing stay. Sincerely, Hotel Management
no complimentary coffee bar & NO Bkfst as stated!! Room stated it could sleep 4. Pull out couch bed was a twin size. We had to go and purchase a blow up mattress & pump, & extra pillows, requested them but they had to check there inventory and that was also the case for extra sheets for the pull out couch. It stated free bkfst n complimentary coffee & water. There was no coffee bar when we checked in. And nothing after!! And bkfst all that was served was 1 flavor of a granola bar & 1 flavor of a muffin! The reason I pay for ... read more
Business response:
Toni, thank you for being our guest. We are sorry we were unable to honor your request regarding the extra sheets and regret the inconvenience caused due to the size of your bed. Moreover, we apologize for not meeting your expectations with our breakfast. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you all will visit us again in the future for a much better experience. Sincerely, Hotel Management
Great experience Clean, updated room and staff is very friendly!
Business response:
Jason, thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our accommodations as well as our courteous associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Super friendly staff, poor amenities, there were blood stains on my sheets, and the whole place smelled like cigarettes. The "free breakfast," was gas station food.
Business response:
Thank you for being our guest. We are pleased you liked the service delivered by our associates, but we are sorry for the cleanliness and odor you encountered in your room. Your comments have been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. We appreciate all your feedback and hope to have an opportunity of hosting you again in the future for a much better stay. Sincerely, Hotel Management
They didnt take cash n the machine was down. All had to be done online
Business response:
November, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret the inconvenience you had at the time of check-in. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
The lobby smelled good but the 2nd floor smelled of trash and our room smelled like stale cigarettes even though it was a 'non-smoking' room.
Business response:
Summer, thank you for reviewing your stay. We offer our sincere apologies for the smoke smell and odor that made you feel uncomfortable. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of your room and the second floor. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Price is reasonable. Lots of minor repairs needed. e.g. loose carpet in hallways; vent covers off and sitting on floor; disability access switch for front doors doesn’t work.
Business response:
Robert, thank you for choosing us for your recent visit. It is disappointing to learn we let you down during your stay with us. Thank you also for sharing your observations, so we can have the chance to analyze and correct the errors on our part, and thereby improve our future guest's experience. We appreciate your patience and hope to have another opportunity to make your stay exceptional. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,555 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.