Extended Stay America - Phoenix - Midtown

Business response:

Thank you for being our guest. We are pleased you enjoyed your stay overall. We value your suggestions and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Danielle, thank you for being our guest at Extended Stay America. We are glad to know except for an issue you had a nice time with us. We appreciate your feedback and look forward to seeing you and your son again soon. Sincerely, Hotel Management 

Business response:

Thank you for sparing some time out of your busy schedule to share your review. We are thrilled to read you that the comfort of your well-equipped suite and the service you received from our team made for an excellent stay. On behalf of everyone at Extended Stay America, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Mark, thank you for your loyalty to our brand and for sharing your feedback. It was disheartening to read you were disappointed with your suite, and thus we apologize for not meeting your expectations. We are sorry for what transpired. We have relayed your comments with our housekeeping associates to work diligently and ensure we are more consistent in our service delivery. Please consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Debora, we recognize your time is valuable and appreciate your feedback for Extended Stay America. It was a pleasure to know you were impressed with the friendly service provided by our team and that you had a comfortable stay at our well-kept property. On behalf of everyone, we would like to have an opportunity to welcome you on your next trip. Sincerely, Hotel Management 

Business response:

Nicholas, thank you for being our loyal guest and for making us your home away from home. Although your previous visits have been great, we are sorry for the inconvenience you had this time. Your feedback regarding the delay in receiving kitchenware and the lack of bedsheets for the sofa-bed are discussed with the appropriate individuals in an effort to improve our guest experience. We hope the other aspects of your stay made up for the problem you faced. We value your review and hope to deliver a better visit. Sincerely, Ho... read more