This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Peoria
- Hotels
- Peoria, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7345 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsatisfactory As I went to check in I was told the room I requested was unavailable. They had to give me 2 separate rooms on different floors forcing ny husband to stay in one room with our son while I stayed in another room with my daughter l. The room I stayed in smelled like cigarette when I clearly asked for a nonsmoking room. The elevator did not working making us having to carry our luggage all the way to the 3rd floor. The check in guy was not very friendly. He wasn’t rude but definitely needs training on customer se... read more
Business response:
Thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. Also, please accept our apology for the elevator not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operat... read more
I have enjoyed the comradely the staff brings to the atmosphere! They are personable while remaining very professional!
You rent, what you pay for. Upon arrival the elevator was out of order and going to be ready within six weeks. This is absolutely outrageous since there’s plenty of money coming for the room rentals. The stairs were gross and unkept. A bucket of hot water, clorox and dawn would but manual labor will certainly do the job. The carpet seemed vacuumed but the interior siding of the carpet had dust bunnies- nasty! When keeping a room for the next guest an absolute cleanliness is required. Management during inspection should never... read more
Business response:
Jose, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Meh Not the greatest, but ok. Elevator was broken so it put a bit of a damper on things. I had a ton of stuff to work on so it just created a hassle. Took awhile to get things taken care of that weren't working. Just not like description at all
Business response:
Your feedback is appreciated, and we also appreciate you being our guest. Thank you for sharing the information about maintenance issue. Our maintenance team takes great pride in making sure our property is just right for our guests. We apologize for the same, and any inconvenience this may have caused. Thank you again for bringing this to our attention, and we hope you will stay with us again when your travels bring you to our area. Sincerely, Hotel Management
Room had bad odor and felt like things were crawling on us woke up with bug bites.
Business response:
Alexandra, thank you for your candid review. We apologize for the cleanliness issues you encountered and for the unpleasant experience you had with your guest room. We will review this with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
It qas very clean and comfortable for the affordable price.
Business response:
Keith, thank you for posting a review of your recent stay. We are glad you enjoyed our immaculate and comfortable accommodations and that we were able to meet your expectations at a great price. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Elevator not working and was on the 3rd floor
Business response:
Jose, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Peoria
How is Extended Stay America - Phoenix - Peoria rated?
Extended Stay America - Phoenix - Peoria has a 4.3 star rating with 1,333 reviews.
When is Extended Stay America - Phoenix - Peoria open?
Extended Stay America - Phoenix - Peoria is open now. It will close tomorrow at 12:00 a.m.