This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Peoria
- Hotels
- Peoria, AZ
About this business
Location details
7345 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to where i needed to be and was the lowest price. However, i was disappointed in the room. There was a lack of maintenance on it and this was as bare minimum as you get. I think they get stuff stolen all the time because there was NOTHING you found it a regular hotel/motel except towels and soap. I dont remember even seeing shampoo. No hair dryer, coffee maker, iron, etc. Lastly, bed was as hard as a rock.
Business response:
Dear Janet, Thank you for sharing your experience. We're glad our location and pricing met your needs. However, we apologize for any disappointment regarding the room's amenities and maintenance. Your feedback is important, and we'll review this with our team to enhance our offerings. We appreciate your insights and hope to have the opportunity to host you again, providing a more comfortable stay in the future.Sincerely,Hotel Management
Jenna and Heather (front desk) were awesome! Different kinds of people staying there, some out of town for work, and some who don't have other options. Our room had a smell and the Air hardly worked and made a noise every so often. The hotel was booked so couldn't move to another room.I mentioned it to a front desk worker Joe and he just kinda shrugged his shoulders 😔. Other than that had no issues. They have muffins, oatmeal, breakfast bars, coffee and hot chocolate in the morning.
Business response:
Dear Ronda, Thank you for evaluating your stay. We are glad you enjoyed your time with us. Thank you for your kind comments regarding Jenna and Heather. However, we want to apologize for the frustrating issues you encountered with the air unit. We also regret that we did not meet your expectations regarding the room. We will address this appropriately, and we want to thank you for your patience. We appreciate your feedback as we are dedicated to improving our guest experience. It would be a pleasure to welcome you back to ou... read more
It's just an Ice Machine! I had a great visit, the room was clean, the staff was nice and really had a great price. My problem is this: There is no ice maker in the hotel. I had to leave and drive to a convenience store and purchase ice. By the reaction from the front staff - this is not the first time they've heard this complaint. It's three ice makers, some buckets and liners! That is a realistic expectation from a guest at a hotel.
Frequently asked questions about Extended Stay America - Phoenix - Peoria
How is Extended Stay America - Phoenix - Peoria rated?
Extended Stay America - Phoenix - Peoria has a 3.4 star rating with 2,374 reviews.
When is Extended Stay America - Phoenix - Peoria open?
Extended Stay America - Phoenix - Peoria is open now. It will close tomorrow at 12:00 a.m.