Extended Stay America - Phoenix - Peoria

Business response:

Dear Lee H, Your kind comments are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management 

Business response:

Dear Alan, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received and that you have an easy check-in from our front desk staff. We will convey your compliments as this will serve as a compliment for their dedication to hard work. We hope you will stay with us again on your next visit.Sincerely,Hotel Management 

Business response:

Dear Norbert, Thank you for staying with us and reviewing your experience. We are glad you were satisfied with the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We have shared your feedback with our housekeeping team so these issues do not happen again. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experi... read more