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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad service. Meh, Hotel. Wasn’t a good experience, the staff at the hotel were pretty rude and un-accommodating. They almost went out of their way to make things more difficult and unpleasant for me. The hotel itself was sub par. You are better off picking somewhere else to avoid unforeseen headaches.
Business response:
Dear Guest, thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely, Hotel Management
Very noisy air conditioners, I tried three rooms at this hotel and one room at another Extended Stay hotel and every room had an Amana air conditioner that was too loud to sleep easily at a setting that would cool the room. Be advised the "breakfast" is a post-Covid very meager one: muffin, fig bar and coffee.
Business response:
Dear John, we hope you will accept our apologies for the disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again for a flawless stay.Sincerely,Hotel Management
The cable and phone was out when I arrived and for hours after
Business response:
Dear Pebbles, we appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your cable and phone. We make every attempt to create a home-away-from-home atmosphere, and we understand your frustration of not having to access it. We hope you will revisit us soon. Sincerely, Hotel Management
Hard bed Bed was extremely hard. Checked out a day early and nobody asked my why I was checking out
Business response:
Nicole, thank you for posting a review of your stay. We regret our beds were not to your comfort and apologize for the inconvenience this caused. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Very disappointed I was overall disappointed with my stay here. When we arrived to check in, we couldn’t find a rep at the front desk so we waited a while for someone to check us in. The bed was rock hard, it literally felt like we were sleeping on the floor. My son used the pull out bed and it was covered with crumbs. The advertisement said free continental breakfast from 6-9:30 am but when we went to get breakfast there was no such thing. The coffee in the lobby was also empty. When we told the employee about it she was ex... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,569 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.