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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was decent for the price we paid. Cleanliness was fair overall. There’s no “breakfast” unless you like coffee with a pre packaged muffin because that’s all the options they have. Our room was supposed to be NON SMOKING, signs posted around also said NON SMOKING however our room smelled of cigarettes as soon as you walked in and faded while in the room but upon entering every time it was just like walking in the first time. ALL of our belongings including our suitcases, shoes that we left out on the floor and our r... read more
Business response:
Dear Alyssa, Thank you for providing feedback on your recent stay. We appreciate your acknowledgment of the fair pricing and overall cleanliness. However, we are sorry for the inconvenience caused by the odor in your non-smoking room and the dissatisfaction with our complimentary- grab-and-go breakfast. We will share your comments with the appropriate individuals to ensure a seamless experience for our future guests. We value your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manage... read more
I checked in and noticed immediately that my door wasn’t locked. I went to leave shortly afterwards and discovered the door would not latch. I informed the front desk, but they refused to do anything about it or even transfer me to a different room, therefore, whenever I choose to leave my room for any length of time I have to bring all my belongings with me because there was no way of locking the door. This place is pathetic. Stay away!
Business response:
Dear Martin, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel M... read more
Our room, curtains are broken, dish washer did not work, toilet was dirty, but worst of all, it did not have hot water in the shower. Because the hotel is fully booked, the one and only front desk staff told us to tough it out. Will check next morning. It’s 40s and too cold to take cold shower. Overall I would rate this 3 out of 10.
Business response:
Dear Yen, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations and sincerely apologize for the inconvenience caused. Rest assured, your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Don't stay here for a short business trip On a good day, this would be a two star hotel. We way overpaid for this one due to the gold tournament in town. No lobby. Large TV Screen at desk video recording customers as they check in. Slow check in process - They ask a lot of questions before they give you a key. Room smelled like greasy hamburgers had just been cooked. You have to ask for a coffee pot. I had gnats in my sink. Toilet had build up stains in the bottom, exhaust fan buzzed loudly. My room on the second floor was j... read more
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attent... read more
Broken down drawers and cabinets. Rooms looked dirty.
Business response:
Dear Khush, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the cleanliness and maintenance issues you have encountered and any inconvenience this caused to you. We certainly understand how frustrating it can be when such issues arise. Please rest assured that we will take appropriate measures to address the problem. We are wholly committed to regaining your trust and confidence. We hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management
Never again. No hot water for any room. Wouldn't call plumber. Everyone had to wait until the morning. Several people complaining but still refused to fix problem. We left for next destination without showering. Remote control needed batteries. Clerk didn't know how to use screwdriver. Bed very, very uncomfortable.
Business response:
Dear Kim, Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected non-availability of hot water during your stay and would like to offer our apologies for the inconvenience this caused. We have addressed this with the maintenance team, and we are confident this will not be repeated. Our main priority is to provide a comfortable stay for our guests; therefore, we are disappointed to read that you were not completely satisfied with our beds. Our front desk is available around the clock t... read more
Dirty hotel... sheets were not changed. Shower curtains were dirty... blood or feces stains... the shower and tub had stains. There was trash in our bed. 2 words. NEVER AGAIN.
Business response:
Dear Trish, Thank you for your review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management
Uncomfortable bed and sofa bed. Can’t sleep. Different room then what I reserved. Sorry usually never complaining because not so picky. But this time very disappointed
Business response:
Dear Antonio, We apologize for any inconvenience you experienced during your stay. Your comfort is important to us, and we regret falling short of your expectations. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.