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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was never cleaned from previous guest. Everything was filthy
Business response:
Dear Jonathan, Thank you for staying with us and reviewing your experience. We sincerely apologize for any oversights in preparing your room before your arrival, and we deeply regret any inconvenience this may have caused. Please be assured that we take your feedback seriously and have already started addressing these concerns with our housekeeping team to ensure that every guest's room is impeccably prepared. Thank you for selecting us as your accommodation provider, and we eagerly anticipate the opportunity to welcome you ... read more
The room smelled of smoke. I should have asked to be moved. However, I was so busy with my brother's memorial service, I didn't have time or energy to move. The staff wasn't particularly helpful when I let them know of the problem. They offered no solutions or suggestions.
Business response:
Dear Jayne, We genuinely appreciate your stay and the feedback you've provided. Your experience during such a challenging time is profoundly saddening. We strictly enforce non-smoking policies in designated areas, and your input allows us to address this issue effectively. Rest assured, we're enhancing our responsiveness and support for all guests. We regret not meeting your expectations promptly and offering suitable solutions. Should your travels bring you back, we'd be honored to provide a more comfortable and compassiona... read more
The room was spacious but the pull out bed was like sleeping on springs. The bed was uncomfortable. The breakfast consisted of choices between granola bar or tiny muffin. The local was in a nice neighborhood. Not worth the price
Business response:
Dear Guest, Thank you for taking the time to evaluate your recent stay with us. We always strive to provide our guests with a comfortable and enjoyable experience, so we are sorry to hear that your bed was uncomfortable and that our breakfast did not meet your expectations. We appreciate your feedback and will make sure to address these issues in order to improve our guest experience. On a positive note, we are glad to hear that you enjoyed our spacious room and convenient location. We hope that you will consider staying wit... read more
Plumbing sucked and lacked Plungers! I booked 2 queen beds and only got 1 with a twin pull out sofa bed. The beds were not comfortable. We neeeded a plunger and they said they gave all of them out so that sucked! We called numerous times for a plunger and they kept saying they handed them all out and didnt know where they were. I was like ok so what do we do? And the lady at the front desk was like I dont know. I called in the morning again for the plunger and the man that was at the front desk was alot more helpful saying h... read more
Business response:
Dear Tiffani, Thank you for taking the time to post your review. We apologize for the inconvenience you experienced during your stay. Your feedback is concerning, and we are addressing the issues raised with our team to ensure prompt resolution and improved communication. We regret any discomfort caused by the bed arrangement and the unavailability of a plunger. Rest assured, measures are being taken to prevent similar occurrences in the future. We appreciate your patience and understanding and hope for the opportunity to pr... read more
I’ve stayed here multiple times & usually like it. This time - this room was run down & things broken. Gross towels were left in the hallway for days. Bed was hard as a rock
Business response:
Dear Erica, Thank you for informing us about your stay with us. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you... read more
Would not suggest to anyone!! Dead bird on property for 2 days, noisy guest above for hours and into the early morning. Was supposed to stay 4 nights left after 2 and property refusing to refund my last two nights.. Customer service at Expedia tried to assist in the refund (over 400.00) but property would not budge.
Business response:
Dear carolyn, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The tub in our room was clogged & it took forever to go down. Also the elevator had a weird smell. Other then that it was fine.
Business response:
Dear Chris, We sincerely apologize for the inconvenience you experienced during your stay. Maintaining the comfort and cleanliness of our facilities is a priority, and we regret falling short in this instance. Your feedback regarding the clogged tub and elevator odor will be addressed promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more pleasant s... read more
All around bad. I arrived at the hotel to check in and was informed that they had transferred me to a different hotel 15 minutes away. I never got a call or anything. When i arrived at the new hotel, i was told the hotel room had only one bed when i had reserved for two. After some adjustments i was given a room with two beds smaller than the original room had, and was charged more.
Business response:
Dear Samantha, Thank you for being our guest. It is our prime motto to serve our guests with the best customer service. However, we want to extend our apologies for not providing you with a room as per your expectations. We completely understand your frustration and the inconvenience this caused you. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.