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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not offer breakfast like they say they do. The whole hotel had an odd smell to it. There’s kitchens in the room with nothing in the room. They didn’t have blankets for the pull out bed. The women working the front was super sweet but I feel like the failed her on training so it made check in longer.
Business response:
Dear Chelsea, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve... read more
Would not recommend nor stay here again
Business response:
Dear Jeffrey, Thank you for sharing your comments. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Please reach out to us for further assistance, and we hope you allow us to change your experience on the next visit. Sincerely,Hotel Management
They overbooked our room and so when we had been traveling all day and finally got to the hotel they did not have a room for us. Nor did they bother to help us find a room. Very frustrating.
Business response:
Dear Richele, We apologize for the issues you experienced with your reservation during check-in. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Rooms too small. No plates, no silver ware, no pots, no pans, no coffee maker. So, you pay for stove and refrigerator, which are useless. No work out room. You can't make breakfast in room, and they have no breakfast available. It's like you're staying in a motel in 1960.
Business response:
Dear Kevin, Thank you for being our guest. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Lack of basic housekeeping will prevent us from returning.
Business response:
Dear Kofi, Thank you for staying with us and sharing your experience. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights on our part. Your concerns have been shared with the proper individuals, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Bed was absolutely awful, shower water temperature was locked at Luke warm, no vending machines in the entire building, “breakfast”was a joke.
Business response:
Dear Tami, Thank you for staying at our hotel. Our main priority is to provide our guests with clean and comfortable accommodations. However, we apologize that this was not your experience. Your concerns regarding our hotel's amenities and breakfast shall be addressed appropriately with the respective teams to ensure that our guests receive the outstanding experience they deserve. We shall use your feedback as a means to improve our future services and accommodation, and we hope you will consider a return visit next time you... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,569 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.