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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We paid far too much for a mediocre motel. The kitchen had cooking appliances, but no cups, dishes, pots/pans, etc. The advertised spa had not worked for a week and the pool was so cold we couldn't use it. Toiletries in the bathroom were spartan. This rather expensive motel was the worst we've ever had.
Business response:
Stephen thank you for your candid evaluation. We regret not meeting your expectations and apologize for the inconvenience you experienced with the in-room amenities. We will address this with the appropriate individuals and take the necessary steps to elevate our guests' experience. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Check in was delayed-think she needs help-never at Front Desk and told to wait, keys never worked, room wasnt ready and GRA was surprised she gave us room and she tried to rush. Check out Front Desk Attendant much better and very friendly.
Business response:
Debra, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Total BS! I went all the way to the hotel. Just to find out they were booked. No more rooms after I payed already. Took my money right away. But took 10 days to get it back. Total BS.!
Business response:
Thank you, Brianna, for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
No coffee maker in room as advertised. Pool was closed. Breakfast was gone by 9 am.
Business response:
Kathleen, thank you for your review. We regret the disappointment you had with our pool being closed during your visit due to the current circumstances. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The friendly staff and willingness to find solutions for complaints and comfortable environment
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Not ok
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Good, but check amenities! I specifically booked this place for the pool. We stayed a little further away from where our family lives because this place had a pool. They neglected to point out, anywhere, that the pool was closed. The pull out sofa was very uncomfortable, but the bed was good. Booking was…ok. Would I do it again? Not as a first option.
Business response:
Diego, thank you for sharing your feedback. We apologize our hotel did not have the pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Also, we are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. Thank you for being our guest, and we do invite you to stay with us again in the future. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,569 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.