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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked in the front desk person said we did not have a room. She also said she called us, but we never received a call. When talking to us, the customer service representative completely ignored us completing check in and when a white customer came in checked him in and gave him a double bed room. I don’t often get that response when I travel with my family, but I believe this representative was giving us a head time because we were Native. After all that we had to settle for a single bed with 3 adults and one child... read more
Business response:
Dear Charles Lynch, Thank you for choosing us and sharing your experience. We regret to hear about your disappointing experience during check-in and the discomfort you encountered. Your feedback is genuinely valuable, and we apologize for any inconvenience you faced. Discrimination has no place in our establishment, and we will address this matter seriously. Please accept our sincere apologies for the inconvenience and discomfort you experienced, which do not reflect our standard of service. We aim to provide a welcoming env... read more
Worst place to stay . Switched 2 rooms and both are bad . At least 2nd room was better compared to 1st room . It smells bad , bathroom is not clean . Reported at front office no action taken about cleaning.
Business response:
Dear sandeep, We are truly sorry to learn about your disappointing experience. Your feedback is concerning, and we apologize for the inconvenience you encountered. We have taken note of your remarks and will address the issues you mentioned with our housekeeping team to ensure our suites constantly meet the highest standards of cleanliness and comfort. Your satisfaction is our priority, and we are committed to improving our services and accommodations. We hope you consider this an isolated instance and allow us a chance to r... read more
Waste of money staff were very friendly
Business response:
Dear Sasha, Thank you for choosing our hotel and sharing your review with us. It is very disappointing to see that we failed to meet your expectations and ours on this visit. Although we are pleased to read about our attentive associates, we apologize for the issues that impacted your stay. Please know we are continuously striving to enhance our services and accommodations, and we hope you will consider giving us a chance to make it up to you on a future visit.Sincerely,Hotel Management
This place is a health hazard! Horrible asked for late check out got yelled at by manager my pregnant wife was accused of smoking by some manager the whole place smelled like smoke we do not smoke she is pregnant then he said he wanted to come in and look around I was in the shower not appropriate! Went to tell front desk and could not speak to manager would not address any issues black mold around tub disgusting room smelled like stale popcorn and there was disgusting stuff in the broken dishwasher paint coming off walls an... read more
Business response:
Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management
They did not offer breakfast like they say they do. The whole hotel had an odd smell to it. There’s kitchens in the room with nothing in the room. They didn’t have blankets for the pull out bed. The women working the front was super sweet but I feel like the failed her on training so it made check in longer.
Business response:
Dear Chelsea, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve... read more
Would not recommend nor stay here again
Business response:
Dear Jeffrey, Thank you for sharing your comments. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Please reach out to us for further assistance, and we hope you allow us to change your experience on the next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.