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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They overbooked our room and so when we had been traveling all day and finally got to the hotel they did not have a room for us. Nor did they bother to help us find a room. Very frustrating.
Business response:
Dear Richele, We apologize for the issues you experienced with your reservation during check-in. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Rooms too small. No plates, no silver ware, no pots, no pans, no coffee maker. So, you pay for stove and refrigerator, which are useless. No work out room. You can't make breakfast in room, and they have no breakfast available. It's like you're staying in a motel in 1960.
Business response:
Dear Kevin, Thank you for being our guest. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Lack of basic housekeeping will prevent us from returning.
Business response:
Dear Kofi, Thank you for staying with us and sharing your experience. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights on our part. Your concerns have been shared with the proper individuals, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Bed was absolutely awful, shower water temperature was locked at Luke warm, no vending machines in the entire building, “breakfast”was a joke.
Business response:
Dear Tami, Thank you for staying at our hotel. Our main priority is to provide our guests with clean and comfortable accommodations. However, we apologize that this was not your experience. Your concerns regarding our hotel's amenities and breakfast shall be addressed appropriately with the respective teams to ensure that our guests receive the outstanding experience they deserve. We shall use your feedback as a means to improve our future services and accommodation, and we hope you will consider a return visit next time you... read more
Bad service. Meh, Hotel. Wasn’t a good experience, the staff at the hotel were pretty rude and un-accommodating. They almost went out of their way to make things more difficult and unpleasant for me. The hotel itself was sub par. You are better off picking somewhere else to avoid unforeseen headaches.
Business response:
Dear Guest, thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely, Hotel Management
Very noisy air conditioners, I tried three rooms at this hotel and one room at another Extended Stay hotel and every room had an Amana air conditioner that was too loud to sleep easily at a setting that would cool the room. Be advised the "breakfast" is a post-Covid very meager one: muffin, fig bar and coffee.
Business response:
Dear John, we hope you will accept our apologies for the disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again for a flawless stay.Sincerely,Hotel Management
The cable and phone was out when I arrived and for hours after
Business response:
Dear Pebbles, we appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your cable and phone. We make every attempt to create a home-away-from-home atmosphere, and we understand your frustration of not having to access it. We hope you will revisit us soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.