This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very weird room layout, terrible beds, felt gross
Business response:
Dear Guest, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Never again! Stayed in several Extended Stay hotels in th past so I know it’s not the brand that is bad. But never again here. Last Thanksgiving we arrived to a police encounter; two residents from two separate rooms were in a physical brawl. This year, three police cruisers were in front when we checked in and we got to witness a man in his underwear and tee shirt being dragged out and then planted facedown on the doorstep to get handcuffed. The place is dirty; the tub allows you to stand in three inches of water while you ... read more
Business response:
Dear Michael, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Smelled like weed in the hallways and the room was as very dirty
Business response:
Dear Gonzalo, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and prov... read more
Hair/snot/earwax/blood=bodily fluids we RECOGNIZED This was the most nasty hotel I’ve ever stayed in. This was the state of the room when we walked in the first time: There was hair on the pillows and blankets, as well as on the back of the toilet and seat, all very dark. Besides the hair there were two very obviously used Q-tips on the side of the toilet. It was absolutely filthy. There was a spot of blood on the ceiling above one of the beds, and stains all along the wall behind the second bed that could have been just abo... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,722 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.