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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the cleanest of the room it was really cute the front staff was friendly and nice but wasn't helpful when it came to getting another motel with a pool the pool didn't work that's the only reason why we got out of the house we didn't need a hotel I live in Arizona where the hotel is I could have chose a cheaper hotel and went to a water park afterwards if I knew the pool wasn't working I like a discount on the next day and I'll choose one next to water world or the lake
Business response:
Thank you for evaluating your recent stay with us. We regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Since computers were down, we were transferred to their sister hotel down the road. It was a total down grade. I originally wanted two queens plus a sleepers sofa for two adults and three kids. When they transferred us, we got two doubles and a smoking dirty room and no sleeper sofa. I assume the expected the kids to sleep on the dirty floors. It was gross. I immediately cancelled my reservation and booked somewhere else.
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Stay at another place. Not worth the $$ I do not recommend this hotel. No ice machines and Pool is closed. Hotels.com state that there’s a pool. Which there is but it’s closed. I wad told by the hotel that all of their pools are closed. This is a piece of information that hotels.com should be aware of. I can see it f it was just this particular hotel but again all pools at all extended stays are closed. Hotels.com also states there’s a coffee station. Also not available. Hotels.com also states there’s free breakfast. Also no... read more
Business response:
Lorena, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We do keep our website updated for our guests; therefore, we regret any misunderstanding regarding the amenities available at our property due to the current circumstances. We appreciate your patience during these unprecedented times. We hope you will consider giving us another chance in the future to provide you with the perfect stay you deserve. Si... read more
Nasty place
Business response:
Brittany, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome... read more
Needs updating This hotel really needs an updated look.
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We will share your comments with our brand leaders when we make plans for remodeling our hotel. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,569 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.