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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in around 730pm and got into our room and noticed a dead bug on the carpet. We simply threw it away and thought no big deal it’s dead. Next thing we know we see another few bugs crawling on the floor, as we looked closer they were roaches. I called the front desk and she apologized and offered to move us to another room with one bed. We had 5 people with us and figured if one room was infested with cockroaches the other might be as well. We asked to get a refund and the lady said yes, front desk was great and she ... read more
Business response:
Dear melissa, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you fo... read more
I will never stay in this place ever again.
Business response:
Dear Jeffrey, Thank you for taking the time to share your comments. We apologize for any missed opportunities to make your stay an exceptional and unforgettable experience. We hope you will give us another chance to demonstrate our commitment to providing excellent hospitality to our guests.Sincerely,Hotel Management
Room was never cleaned from previous guest. Everything was filthy
Business response:
Dear Jonathan, Thank you for staying with us and reviewing your experience. We sincerely apologize for any oversights in preparing your room before your arrival, and we deeply regret any inconvenience this may have caused. Please be assured that we take your feedback seriously and have already started addressing these concerns with our housekeeping team to ensure that every guest's room is impeccably prepared. Thank you for selecting us as your accommodation provider, and we eagerly anticipate the opportunity to welcome you ... read more
The room smelled of smoke. I should have asked to be moved. However, I was so busy with my brother's memorial service, I didn't have time or energy to move. The staff wasn't particularly helpful when I let them know of the problem. They offered no solutions or suggestions.
Business response:
Dear Jayne, We genuinely appreciate your stay and the feedback you've provided. Your experience during such a challenging time is profoundly saddening. We strictly enforce non-smoking policies in designated areas, and your input allows us to address this issue effectively. Rest assured, we're enhancing our responsiveness and support for all guests. We regret not meeting your expectations promptly and offering suitable solutions. Should your travels bring you back, we'd be honored to provide a more comfortable and compassiona... read more
The room was spacious but the pull out bed was like sleeping on springs. The bed was uncomfortable. The breakfast consisted of choices between granola bar or tiny muffin. The local was in a nice neighborhood. Not worth the price
Business response:
Dear Guest, Thank you for taking the time to evaluate your recent stay with us. We always strive to provide our guests with a comfortable and enjoyable experience, so we are sorry to hear that your bed was uncomfortable and that our breakfast did not meet your expectations. We appreciate your feedback and will make sure to address these issues in order to improve our guest experience. On a positive note, we are glad to hear that you enjoyed our spacious room and convenient location. We hope that you will consider staying wit... read more
Plumbing sucked and lacked Plungers! I booked 2 queen beds and only got 1 with a twin pull out sofa bed. The beds were not comfortable. We neeeded a plunger and they said they gave all of them out so that sucked! We called numerous times for a plunger and they kept saying they handed them all out and didnt know where they were. I was like ok so what do we do? And the lady at the front desk was like I dont know. I called in the morning again for the plunger and the man that was at the front desk was alot more helpful saying h... read more
Business response:
Dear Tiffani, Thank you for taking the time to post your review. We apologize for the inconvenience you experienced during your stay. Your feedback is concerning, and we are addressing the issues raised with our team to ensure prompt resolution and improved communication. We regret any discomfort caused by the bed arrangement and the unavailability of a plunger. Rest assured, measures are being taken to prevent similar occurrences in the future. We appreciate your patience and understanding and hope for the opportunity to pr... read more
I’ve stayed here multiple times & usually like it. This time - this room was run down & things broken. Gross towels were left in the hallway for days. Bed was hard as a rock
Business response:
Dear Erica, Thank you for informing us about your stay with us. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you... read more
Would not suggest to anyone!! Dead bird on property for 2 days, noisy guest above for hours and into the early morning. Was supposed to stay 4 nights left after 2 and property refusing to refund my last two nights.. Customer service at Expedia tried to assist in the refund (over 400.00) but property would not budge.
Business response:
Dear carolyn, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,722 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.