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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com overbooked us at our original Extended Stay hotel so we had to go to another one a few miles away that didn’t offer the same amount of beds in each room, it was in a bad location, the rooms were disgusting, the customer service was terrible, & we were double charged for our stay. Very frustrating experience.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Worst experience ever! it was very dirty, there was no essentials like towels and soap, employees were unable to help. Don’t recommend at all
Business response:
Thank you for reviewing your stay with us. We apologize for the cleanliness issues you encountered while you were here. We have shared your feedback with our housekeeping team to be more diligent going forward. We are also sorry for your disappointment with our in-room amenities and for not being able to resolve the problem to your satisfaction. Though we are confident this was an isolated incident, we are reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future o... read more
The rooms were supposed to be non smoking but the room smelled like stale smoke. They had no alternate rooms for the night. However the breaking point was blood on the toilet paper.
Business response:
Thank you for your review. We apologize for the smoke smell you experienced and for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to ensure address the problems you outlined. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Personal trip with son for sports Rollabed had n. Had to wait to after check-in for linens and blanket to get cleaned. Mattress on roll-a-bed was long past it's useful life and marginally clean. Internet security certificates were expired. I could not connect my work laptop due to security concerns. It wasn't disclosed bat booking that the complimentary wifi was very restricted speed. If I could have used it safely, I would have had to accepted the upsell to do any work. Room was otherwise adequate. If I just wanted an absol... read more
Business response:
Lawrence, thank you for being our guest and for sharing your review. We are sorry you found our bed to be uncomfortable and apologize for the problems you had in connecting to the Wi-Fi. We will alert our internet service provider and make sure that the issues you outlined are fixed. We hope you will choose us again and allow us the opportunity to provide you with a better experience. Sincerely, Hotel Management
Great Location with filthy grounds and stairwells.
Business response:
Tiffany, thank you for being our guest. It was disappointing to know your stay was impacted due to the cleanliness issue. We will address this matter with our housekeeping associates to ensure corrective actions are taken. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
This hotel was totally filthy. It was disgusting. And they’ve used Covid as an excuse to cancel all the amenities. It was very disappointing.
Business response:
Thank you for your review. We are sorry for the difficulties you encountered. Your feedback has been discussed with our housekeeping team to make sure we redouble our efforts towards providing our guests with a comfortable stay. We also regret your disappointment with some of our amenities not being available due to the current circumstances. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
At this point im just calling the money a loss, so many things went wrong but once the saftey of my family is in jeopardy it was time to leave. Things went south right from check in the first room we were given had someone still in it went back down to the lobby and was given another room while she went up to figure out what was going on. Room was clean however the room I booked was for a king and was given a queen when I brought this up I was told to speak to the manager the next day when I asked for another set of bedding ... read more
Business response:
Jennifer, thank you for your recent review of our hotel and for sharing your feedback. We apologize for not living up to your expectations, and we were unable to provide you with the suite of your choice. We have followed up with our front desk team to make sure we do not disappoint you in the future. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating this issue. We also work very closely with the loca... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,569 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.