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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee maker in room as advertised. Pool was closed. Breakfast was gone by 9 am.
Business response:
Kathleen, thank you for your review. We regret the disappointment you had with our pool being closed during your visit due to the current circumstances. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The friendly staff and willingness to find solutions for complaints and comfortable environment
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Not ok
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Good, but check amenities! I specifically booked this place for the pool. We stayed a little further away from where our family lives because this place had a pool. They neglected to point out, anywhere, that the pool was closed. The pull out sofa was very uncomfortable, but the bed was good. Booking was…ok. Would I do it again? Not as a first option.
Business response:
Diego, thank you for sharing your feedback. We apologize our hotel did not have the pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Also, we are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. Thank you for being our guest, and we do invite you to stay with us again in the future. Sincerely, Hotel Ma... read more
I like the cleanest of the room it was really cute the front staff was friendly and nice but wasn't helpful when it came to getting another motel with a pool the pool didn't work that's the only reason why we got out of the house we didn't need a hotel I live in Arizona where the hotel is I could have chose a cheaper hotel and went to a water park afterwards if I knew the pool wasn't working I like a discount on the next day and I'll choose one next to water world or the lake
Business response:
Thank you for evaluating your recent stay with us. We regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Since computers were down, we were transferred to their sister hotel down the road. It was a total down grade. I originally wanted two queens plus a sleepers sofa for two adults and three kids. When they transferred us, we got two doubles and a smoking dirty room and no sleeper sofa. I assume the expected the kids to sleep on the dirty floors. It was gross. I immediately cancelled my reservation and booked somewhere else.
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Stay at another place. Not worth the $$ I do not recommend this hotel. No ice machines and Pool is closed. Hotels.com state that there’s a pool. Which there is but it’s closed. I wad told by the hotel that all of their pools are closed. This is a piece of information that hotels.com should be aware of. I can see it f it was just this particular hotel but again all pools at all extended stays are closed. Hotels.com also states there’s a coffee station. Also not available. Hotels.com also states there’s free breakfast. Also no... read more
Business response:
Lorena, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We do keep our website updated for our guests; therefore, we regret any misunderstanding regarding the amenities available at our property due to the current circumstances. We appreciate your patience during these unprecedented times. We hope you will consider giving us another chance in the future to provide you with the perfect stay you deserve. Si... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.