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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Upon arrival, I requested kitchenware and nothing was available. I also requested pillows and blankets and was unable to obtain some. I stayed for a duration of four days and I was never able to obtain these items. PM female concierge was extremely rude and unhelpful. I stay at this location regularly and I was extremely disappointed this time.
Business response:
Thank you for being our loyal guest. Although your previous visits with us have been pleasant, we sincerely apologize for not living up to those expectations. We are very sorry for the inconvenience caused. Your feedback regarding the lack of kitchenware, pillows, and the behavior of one of our associates is relayed with the appropriate individuals in an effort to enhance our facilities and service. We hope you will accept our apologies and allow us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The GM is a complete nuisance to all society. Beyond disrespectful and extremely unprofessional and will never gain my business again. She is a liar and a disgrace upon the human race.
Business response:
First of all, we apologize for the behavior of one of our employees and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
he worst hotel room I’ve ever stayed in The room smelled like cigarette smoke. The headboard was dirty. Found 2 beer bottle caps on the nightstand. No shower curtain. No tv service. Pillows were old hard and flat
Business response:
Brandon, thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the issues you encountered in your suite. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping and maintenance teams so that they are more diligent going forward. We apologize for the inconvenience and hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
No ice machine. Room smells. I didn't get room I asked for but paid same money and then charged twice. Then they didn't cancel second day as I wanted to be done. The mini fridge and freezer never did make any ice. THEY WERE TOLD BY ME AND SENT PICS OF BEDBUGS.
Business response:
Thank you for bringing your concerns to our attention. We truly apologize that you were overcharged and assure you that this was not deliberate. We take the issues you have raised with regard to your room very seriously and have addressed them with our pest control provider. We are sorry for the inconvenience and are very grateful for your patience. We hope you will reconsider our hotel when you visit our area. Sincerely, Hotel Management
June Adventure Horrible customer service, rude workers and the manager was very rude and unprofessional. Very lazy workers. Got stuck on the elevator took stairs rest of stay.
Business response:
Thank you for your review. We are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Adventure June I loved Extended Stay America hotels. Not anymote. My grandchildren and i have been staying in hotels since January (longstory). We have stayed in 5 different Extended Stays and this was the worse. The first night we checked in we opened a drawer on s dresser and it fell apart,so we set aside. About 3 days later we thought we should take it down to the lobby and told them whst happened. I also paid for a week to stay, no problem. 9:30 the next morning received a call that we had to vacate the hotel due to dama... read more
Business response:
Kimberly, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerel... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,569 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.