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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only reason why the conditions were disappointing was because they were renovating. My room was done with exception of all the kitchen and bathroom furnishings like plates, bowls, silverware, cooking utensils etc.
Business response:
Thank you for your recent review of your stay. I am sorry to read that your kitchen amenities did not meet your expectations. Please know that we do offer all kitchen and cooking utensils at the front desk by request, free of charge. I am sorry that this was not explained to you upon check in. I will review check in procedures with my staff to ensure that they are properly informing guests of this policy. Thank you very much for sharing your experience with us. We would love to have another chance to provide you with a bette... read more
Extremely dirty carpeting, worn out furniture, bedding was old and worn. The hotel needs a tremendous remake for my wife and I to stay there again. Now I know why the price was so low. However, still to expensive for a miserable night at this hotel
Business response:
Dear Michael, Thank you for sharing your experience. We sincerely apologize that the condition of the room, including the amenities, did not meet your expectations. Your feedback is invaluable and has been shared with our team to guide improvements and updates, as we strive to provide a more comfortable and pleasant environment for our guests. We regret that your stay was disappointing and understand your concerns regarding value. We hope to have the opportunity to welcome you again in the future and offer a visit that bette... read more
room is looks like very old and all furniture is very used
Business response:
Dear Alexander, We appreciate you taking the time to share your feedback. We regret that the condition of the room and furnishings did not meet your expectations. Your comments have been shared with our team to help guide improvements to ensure a more comfortable and welcoming experience for future guests. While we understand this impacted your stay, we hope you were still able to find some convenience and value during your visit. We would welcome the opportunity to host you again and provide a stay that better reflects the ... read more
I was flying into Phoenix unexpectedly and didn’t have a place to stay so I made a reservation at extended stay in Scottsdale for 3 nights. I received a confirmation code from hotels.com. At about 800pm on 10/7 I went to check in and the Front Desk turned me away. They had a big sign taped on their lobby door that said “Sold Out” I explained that I had made a reservation that day and she responded that this happens a lot with third parties. She said there wasn’t anything she could do about it so I scrambled and found another... read more
Business response:
Dear Heather, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you faced upon arrival and for the difficulties caused by the third-party reservation issue. We understand how frustrating it must have been to be turned away after receiving confirmation and to later find a charge. Your feedback is important to us, and we truly regret the inconvenience this situation caused. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved exper... read more
It sucked, I reserved though Expedia. Once I arrived there was a sign stating that all rooms were occupied so to call a number. Once I called they stated there was no rooms so I was out of luck and it was 12 am.
Business response:
Dear Monica, We appreciate you sharing your experience and regret the inconvenience you faced with your reservation. As the online travel agency you used manages their own reservation system, we recommend contacting their customer service team directly regarding any booking issues. They have the necessary access to review and resolve such situations promptly. We value your feedback and hope you’ll give us another opportunity to provide you with the seamless experience you deserve. Sincerely, Hotel Management
Cheap hotel at an expensive price. Loud fan, fridge didnt work, complicated tv, walls and sink stained.
Business response:
Dear Ira, We sincerely apologize for the inconveniences you experienced during your stay. It is disappointing to hear that the noise from the fan affected your rest and that the room amenities did not meet your expectations. We also apologize for the concerns regarding the condition of the walls and sink, which are unacceptable, and we understand how this has impacted your comfort. Your feedback has been shared with our maintenance and housekeeping teams to address these issues promptly. We appreciate your observations, as t... read more
No one to check us in after hours. I booked a room here for myself and my daughter from the parking lot at 11:30pm after leaving my husband in the hospital. Then went to the lobby door that was locked, used the phone outside to call for an after hours check in. A storm started pouring rain and my little one was crying. After 10 minutes of being on hold I canceled my stay and went somewhere else. If check in has an end time then why was I able to book a stay from the app? Even outside the place smelled like an ashtray. I’m gl... read more
Business response:
Dear Lindsey, Thank you for sharing your feedback regarding your recent experience. We sincerely regret the difficulty you faced trying to check in after hours, especially during such a stressful moment. We understand how important it is to receive prompt assistance. Your comments will be shared with our team, as we always want to know ways to enhance our guest experience. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
I have stayed at Extended Stay America before and had a good experience, but I won't stay here again, ever! The kitchenette did not have anything in it; no dishes, no coffee maker, no toaster, no utinsels. The bathroom had two towels and when we asked for extra we were charged $1.75ea; no bath mat, no soap, no washclothes, no kleenex. Killed a bug that looked like a cockroach; black mold above the shower; sink drain rusted; cigarette burn in the carpet; door was not sealed well so room losing cool air. Office open limited ho... read more
Business response:
Dear Kenneth, Thank you for your feedback. We’re sorry to hear that your stay did not fully meet your expectations. Our Select Suites brand is designed to offer comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. Additionally, our housekeeping services are tailored for long-term guests to minimize disruption to their home-like experience. Neverthele... read more
Unsantisry Had water bugs in the bathroom. Shower was clogged.
Business response:
Dear Jaylen, We sincerely apologize for the issues you encountered with the cleanliness and maintenance during your stay. This is certainly not the standard we aim to uphold, and we understand how frustrating and uncomfortable that must have been for you. Please know that your concerns have been shared with the respective teams for necessary improvements. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,902 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.