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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Checked in and immediately had to change rooms because the water in the shower would not stop running. The room we moved to had deteriorating walls and in the morning we discovered roaches. They did refund all but one nights stay. All in the middle of upscale north Scottsdale. Thought better of Extended Stay America. This place is an absolute dive.March 2025
Business response:
Dear Guest, We appreciate you taking the time to share your experience. It is disappointing to hear that your stay did not reflect the high standards we aim to uphold. While we’re glad our team was able to assist with a resolution, we regret the inconveniences you encountered. Maintaining a well-kept and comfortable environment is a priority, and your feedback is valuable as we continue making improvements. We are actively addressing these concerns to enhance the guest experience. We hope you’ll consider giving us another op... read more
Staff smoke weed, dog in front reception
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered on arrival at our hotel, as this is not the level of service we strive to provide. Providing a welcoming and safe environment is always our priority. We will address this matter directly with the team to ensure such issues are corrected immediately. While a pet-friendly hotel, we keep pets in appropriate areas to avoid disruptions to our guests. We will review our pet policies with the team to ens... read more
This hotel is disgusting. Mold in the bathroom, boogers on the shower curtain, toilet clogged upon arrival.
Business response:
Dear Jacey, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. We aim to provide a comfortable hotel stay. Please return and allow us to provide you with a seamless experience. Sincerely, Hotel Management
Horrible Never before have I stayed in an Extended Stay completely devoid of everything but an uncomfortable bed. Not even a coffee maker.
Business response:
Dear Judy, Thank you for being our guest. Please accept our apologies for the disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping staff so they can rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Hotel Hell Took 2 hours to check in. Then sent me up to a dirty room that had trash everywhere and bathroom waa disgusting.. Piss all o er the toilet and floor. Went to front desk to beg someone to clean it. Finally an hour later the maid who was smoking and chatting it up to a friend finally showed up and cleaned the bathroom. She left us with no toilet paper and no soap. It was an aweful experience !!!
Business response:
Dear Chris, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. This is certainly not the experience we want our guests to leave with. Our housekeeping team is already reviewing it and taking action. Our front desk team is always here to assist you, and we will instruct them to keep supplies in stock to ensure guests are not disappointed. Please allow us to ensure such incidents are handled better as we adva... read more
We checked in and went to our room. After unpacking, we discovered the heat/ air conditioner did not work. We got a room change after we repacked. The room was very spartan and did not have and kleenex or a place for it. At 8AM, the leaf blower dounded likd a semi truck in from of the room. End of sleep after a long drive. No coffee, in the lobby, and no breakfast offered to guests. I would not stay there again.
Business response:
Dear Robert, Thank you for sharing your feedback, and we are sorry for the difficulties you encountered during your stay. We completely understand how frustrating it must have been to experience issues with the heating/air conditioning, especially after unpacking, and we sincerely apologize for the inconvenience this caused. Additionally, we are sorry that your second room didn't meet your expectations in terms of amenities. We understand the importance of small comforts and will be sure to address this with our team. We str... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,902 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.