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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived to check in the office was open but no one was there to help check us in. waited about 45 minutes started making calls with no help. someone finally came in and said the other person working had to leave and she had to come in from the store. Next the room they checked us into was dirty beds undone. next room beds were made but there was bloody trash in the bathroom. disgusting we called but they said they had no more rooms and would come clean it, no one ever came. Horrible experience!!
Business response:
Dear Barbara, We sincerely apologize for the incredibly frustrating experience you had during your stay. What you described is not the level of service or cleanliness we strive to provide, and we completely understand how upsetting this must have been, especially after a long wait to check in. Please know that we will speak with our team about these issues you encountered to ensure this doesn't happen again. Our top priorities are our guests' comfort and safety, and we will take the necessary steps to correct these problems.... read more
Weird & Odd Dirty room, Manager LiVED in the suite next to my room and had a barking dog. Weird. Tweakers outside arguing
Business response:
Dear Justin, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. A clean and peaceful environment is essential, and we regret that your room did not meet expectations. Additionally, the noise from the barking dog and outside disturbances are concerning, and we understand how disruptive this must have been. We take your concerns seriously and will address these matters with our team to ensure a better experience for future guests. We value your feedback and hope to have the opp... read more
I ended up leaving. I wouldn’t have my dog stay at that place.
Business response:
Dear Karla, Thank you for sharing your feedback. We apologize for not meeting your expectations and for any inconvenience you may have experienced during your stay. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
Made reservations but when I got there they said they didn't have rooms, then staff suddenly found me a room after ten minutes of waiting.
Business response:
Dear Ismael, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We’re glad that a room was eventually found for you, but we will certainly look into this to ensure a smoother check-in process in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience next time.Sincerely,Hotel Management
Staff Stressed, more than half the electrical outlets didn’t work.
Business response:
Dear Seth,We sincerely apologize for the issues you encountered with the electrical outlets and with the behavior of our staff. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We hope you will return soon so we can provide you with the outstanding stay we are known for.Sincerely,Hotel Management
Bare bones room, no coffee, no shampoo, really disappointing for the money.
Business response:
Dear Denise,Thank you for choosing our hotel and for sharing about your overall experience. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. We appreciate you being our guest and hope you will stay with us again whenever you return to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,902 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.