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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry your experience did not meet your expectations. Your comments are important to us and will be shared with our team as we work to improve. Sincerely, Hotel Management
They didn’t honor the reservation. Told me that there was no rooms available when I got there. The front desk person told me that it’s not really a reservation when there’s no rooms available, though even though I had a confirmation that I showed him. pretty disappointed. Front desk also told me I was pretty lucky. I didn’t pay which insinuated to me that had I wouldn’t gotten my money back.
Business response:
Dear Guest, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to welcome you back in the future. Sinc... read more
I booked this at 1118pm. When I arrived the property was locked and there’s a phone to call for the help desk. They continue to tell me that I did not book a reservation. After I proved to them that I did book a reservation by providing a confirmation number. They then stated that they canceled my reservation because they do not do reservations after 11 PM I was stuck standing outside in the evening at midnight with no room even though my deposit and money had been paid of $99.30 I spoke with multiple agents using their wall... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. This is certainly not the level of service we aim to provide, and we understand your frustration. Although this is not a normal occurrence, we completely understand your frustrations for what transpired. Thank you for bringing this to our attention, and we are grateful for your patience and understanding. Your feedback is important to us, and we hope you will give us another opportunity in the future, as we wou... read more
Horrible place stay away. This place was a dive in a high rent area in Scottsdale, Arizona disrepair smelled blood on the floor, broken furniture. I’m sure there are better places in Skid Row. This should not even be a listed property with Hotels.com. It does your service no favors.
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your comments regarding the condition and upkeep of the property have been noted and will be shared for internal review as we work to better meet the needs of our guests. We truly appreciate your input and hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Management
This property is just bad. Room was dirty and very outdated, didn’t have ANY toiletries, and hard a huge crack in the side of the door that let in bugs (and Lord only knows what else). The staff were friendly but this hotel (motel to be more accurate) should definitely be avoided.
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. It’s disappointing to know that the condition of the room and the lack of basic essentials made your visit uncomfortable. It is common for guests to bring personal items to utilize in their suites, and therefore, we offer complimentary toiletries upon request at the front desk. Your feedback is important, and we’ll be reviewing these concerns carefully to make improvements where needed. While we’re glad you found the team courteous, we truly regret tha... read more
Visitor beware !!! this is not a hotel there are no services, or you have to pay for them housekeeping every 14 days or 10.00 daily fee. 1.75 fee for sheets towels etc. Fee for any pots pans 50.00 fee if you don't carry your own trash to dumpster there is never anyone at front desk after hours. that was for starters when we got to our room floor was not clean dresser doors were broken, and drawers were dirty inside. The other guests were very noisy. The police had to show up twice. and if you like to smell pot all night this... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. While we aim to provide a convenient extended stay experience, we understand your disappointment regarding the additional cost of kitchen items and the lack of daily housekeeping. Our Select Suites brand is designed to offer comfortable, apartment-style accommodations at competitive rates with the flexibility to personalize... read more
This was absolutely a horrible experience. The lady that helped check me is was the only thing that was good. She was very helpful but wasn't able to get a hold of her again because we had checked in so late. Once getting into the room, it wasn't clean. There was dust all over the room. There were things that I have no idea that were in the sink and toilet. The Bathtub wasn't really clean and I almost don't want to explain the bed. Lets just say there was no way I was going to sleep in them. Absolutely unsatisfied. And they ... read more
Business response:
Dear Guest, Thank you for posting your review. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
Badly in need of repair Very poor condition rooms for such a nice area in Scottsdale. Hotels.com should be embarrassed to let the property deteriorate to such a level. The bathroom was badly in need of repairs and the hotels.com website completely misrepresented the condition of the rooms. Shame on you !!!
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the condition of your room and the disappointment it caused. This is not the standard we aim to uphold, and we understand your frustration. Your concerns will be escalated to the appropriate team for immediate review and action. We truly appreciate you bringing this to our attention and hope to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,902 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.