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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only reason why the conditions were disappointing was because they were renovating. My room was done with exception of all the kitchen and bathroom furnishings like plates, bowls, silverware, cooking utensils etc.
Business response:
Thank you for your recent review of your stay. I am sorry to read that your kitchen amenities did not meet your expectations. Please know that we do offer all kitchen and cooking utensils at the front desk by request, free of charge. I am sorry that this was not explained to you upon check in. I will review check in procedures with my staff to ensure that they are properly informing guests of this policy. Thank you very much for sharing your experience with us. We would love to have another chance to provide you with a bette... read more
No shampoo, conditioner, Kleenex, hair dryer. All the kitchen cabinets were in poor shape. There was hair in the bathroom sink. I paid a lot of money for the room and it wasn’t worth it.
Business response:
Dear Guest, We sincerely apologize that your stay did not align with your expectations. Please know that our Select Suites brand is dedicated to providing comfortable, apartment-style accommodations at competitive rates. We maintain a limited supply of toiletries at the front desk and recommend that guests bring their preferred personal care items to enhance their comfort during extended stays. We regret any miscommunication and value your insights, which are instrumental in helping us identify opportunities for improvement.... read more
Room key wasn’t working so I couldn’t stay there. They were really nice they refunded my booking and I understand technical glitches happen.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret the issue with your room access and understand how inconvenient that must have been. Travel can already be tiring, and unexpected challenges only add to that experience. We truly appreciate your gracious recognition of the team’s assistance and your understanding in the situation. It is always our goal to ensure guests feel supported. Although your visit was brief, we hope to have another opportunity to welcome you back for a seamless and enjoyable stay in the future... read more
Check-in extra charge 30 minutes before 3:00. Room keys didn’t work 2 of 5 nights. Had to go to front desk. Rooms are loud as you can hear next room coughing, shower (sounds like a truck), parking lot noise.
Business response:
Dear Guest, We appreciate you sharing your experience and are sorry for the inconveniences you encountered, including the key issues and noise from nearby rooms. We understand how these factors can affect your stay. Your feedback is valuable, and we will continue working to improve the experience for our guests. We hope you will consider staying with us again, giving us the chance to provide a smoother and more comfortable visit in the future. Sincerely, Hotel Management
The staff was excellent, Ree ree was very kind and professional. The room smelled musty and stale. The TV was small and hardly worked. Can only change channels down. There was no dishes, soap towels or anything. Very low budet for the price.
Business response:
Dear Guest, We’re delighted to know that Ree Ree’s professionalism and kindness made a positive impact during your visit. Providing attentive service is something our team truly values. We also appreciate your perspective regarding the accommodations and in-room features. Our extended-stay model offers kitchenware and additional essentials upon request at the front desk to support a more home-like experience. Guest comments are important to us as we continually evaluate comfort and value. We are grateful for your input and h... read more
Business response:
Dear Guest, Thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.