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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible bed and pillows!!!! Only 1 bath towel. No other towels NOTHING in the kitchen area. Just an empty counter with a microwave and small refrigerator. No coffee pot TV remote did not work The only good thing about this hotel was its location
Business response:
Dear Guest,Thank you very much for taking the time to review our hotel. We are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service with great amenities and clean and comfortable suites for our guests to enjoy. We appreciate your feedback about our bedding and amenities and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon.Sincerely,Hotel Management
Run down. It's got a full kitchen, but it costs $40 or more extra if you want plates, etc. Office is not staffed. I left a day early and wanted to let them know, but searched the property without success. Great location, but will not stay there again.
Business response:
Dear Paul, Please accept our apologies for the overall look and feel of our hotel not meeting your expectations. Furthermore, we are sorry for your disappointment with the dishware in the kitchen. We always strive to ensure that information about our service and amenities is conveyed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. Your review will be intimated to our team. We always aim to offer the best hotel experience with personalized service to every... read more
Clean but no one on duty! An interesting mix of a very clean hotel and one with no open lobby from 10 pm to 9 am. Small cheap furnishings, but in the morning no way to check out (either online or by calling the front desk), so I simply left and hoped I wouldn't get charged. Older furnishings contrasted with very very clean interior and exterior, so hard for me to rate it. Lack of a 24-hour front desk was a problem.
Business response:
Dear David, We appreciate your feedback regarding your recent stay with us. While we are glad to learn that you found our hotel well-maintained, we regret that the front desk hours did not meet your expectations and sincerely apologize for any inconvenience you experienced during the checkout process. Additionally, we have noted your concerns regarding the furnishings and will communicate them to the appropriate individuals for further consideration. Your insights are valuable to us as we strive to enhance the experience for... read more
Expensive for what it is. No shampoo/conditioner, lotion, bar soap and no hair dryer. First place I have ever been that does not have that stuff complimentary. I did not pack any as I was only staying 2 nights.
Business response:
Dear Guest, Thank you for choosing us and for taking the time to provide your valuable feedback. Our Select Suites concept is designed to offer essential comforts while keeping our rates affordable for longer stays. While we do keep a limited supply of toiletries available at the front desk, we recommend that guests bring their preferred personal care items to ensure a more comfortable stay. Your comments will help us in our ongoing efforts to improve our amenities and services. We appreciate your stay with us and hope you w... read more
Crappy stewardship of the facility, no real services and noisy. TV remote does not work, bath sink drain stopped up, not even tissues in the entire room. Crapp towels in the bath, no shampoo.
Business response:
Dear Victor, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management
Never again They have bugs. The door did not lock tight and the latch that acts like a safety chain couldnt b used properly bcuz the door didnt shut tight.
Business response:
Dear Dawn, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We will take proactive steps to address your concerns and enhance our services. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Dirty rooms with roaches
Business response:
Dear Max, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
Terrible - Felt like a crackhouse motel there were dead cockroaches in one of the drawers in the kitchen, and the room smelled like urine. there was a woman screaming obscenities off and on throughout the night, and every time she started screaming, dogs in the rooms nearby started barking. We thought North Scottsdale would be nice, but it was more like staying in South Phoenix. We did talk to the manager the next morning at check out, and she apologized for the bad experience, but did not offer a full or partial refund.
Business response:
Dear Maryann, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations and regret the noise issues you experienced. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible.... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,903 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.