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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decently clean rooms. It seems most guests are not picking up after their pets tho. Very quiet and safe. The few times I interacted with the manager she was very rude and talked brusquely each time. One employee really struggles with how to use the computer too. Besides that staff is nice.
Business response:
Dear Aurora, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to see your high rating and are also grateful for your detailed comments. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconvenience you encountered. Your comments are invaluable to us as we continually strive to enhance our guest experience. We hope to welcome you back soon so we can provide you with a flawless stay that meets and exceeds your expecta... read more
I walked in to find a broken dresser drawer sitting in middle of room. Rooms are dirty and beat up. Woman who was drunk kept screaming. Woman at front desk was not helpful
Business response:
Dear Tamara, Thank you for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management
Good for overnight on the route to Las Vegas.
Business response:
Hello Carmen,Thank you, your feedback is greatly appreciated.
Business response:
Helly Payton,I am so sorry you did not enjoy your stay. Your feedback is very valuable to us. Thank you for staying with us. I hope you give us another chance to provide you with great service.
Business response:
Thank you so much for your time, and thank you for choosing to stay with us. I am happy you enjoyed your stay.
Not the best start First, I would like to start off with the positive. When we got our room, it was clean and the bed was comfortable. Great location for walking to old town. Many restaurants and shopping opportunities. Now for the not so positive. I called the day before to let them know we wouldn’t be there until 12:30 AM. I know a lot of hotels will cancel your reservations after midnight. Lady took my information and made a note. We got there at 12:20 AM and the office was closed. There was a call box which we tried mult... read more
Business response:
Dear Tammy, Thank you for sharing your recent experience with us. We're pleased that you found our location convenient for exploring Old Town. However, we apologize for the inconvenience you encountered while trying to reach someone for assistance upon your late arrival. Your feedback is invaluable, and we will use it to enhance the experience for future guests. While we're glad we could eventually accommodate you with a room, we regret the oversight in cleanliness. Rest assured, we will work diligently to ensure a seamless ... read more
Good location close to restaurant's. Staff very helpful and courteous
Business response:
Thank you we really appreciate your feedback.
Trash under the bed Breakfast consists of oatmeal and yogurt
Business response:
Dear Michelle, Thank you for taking the time to write a review of your stay with us. We are glad that you enjoyed most aspects of your stay. However, we are sorry to hear that there were issues with your room and breakfast that did not meet your expectations. We apologize for any inconvenience caused and have shared your feedback with our staff. We value your input and appreciate your honesty. Please know that this is not the typical experience that we aim to provide to our guests. We hope that you will give us another oppor... read more
Business response:
Thank you we really appreciate your feedback.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,190 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.