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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Goo location but nothing else The location was perfect but that’s about the only highlight. The room was poorly maintained with drawers that didn’t open/close, upholstery that was frayed and leaking stuffing, a chipped and stained sink, etc. The room had obviously been smoked in in the past so every day I’d have to air out the room for a while. However the windows were secured closed so I’d have to awkwardly prop open the entire door. And the “breakfast” was not- the coffee was always empty and your options were tiny off bra... read more
Business response:
Dear Guest, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, we apologize for the issues that kept you from thoroughly enjoying your stay. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
This is an average hotel. It was nice that it was walking distance to the Giants Spring Training stadium. There are no ice machines, but you can make ice in the freezer. I forgot that extended stay assumes that you are staying for a while so hair dryers are not provided. The hotel was clean but dated. I think it was over priced for the quality.
Business response:
Dear Charlene, Thank you for reviewing our hotel. We are happy that your recent experience with us was pleasant. As you graciously pointed out, our location is ideal with proximity to the Giants Spring Training stadium. However, please accept our apology that our hotel's amenities did not meet your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you again... read more
One good feature: walk 10 minutes to Giants ballpark. Otherwise, ridiculously overcharged at $240/nt for Motel 6 type accommodations. Bathroom door peeling at bottom, AC sounded like a jet engine, “breakfast” almost nonexistent.
Business response:
Dear Robert, Thank you for leaving a review and appreciating our location near the Giants ballpark. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if any area of your room was missed. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we woul... read more
Hotel review I had booked for 3 days but ended up checking out in two days. I am expecting hotel.com to refund for one night. I decided to take a night through hotel.com with Aloft due to much better quality
Business response:
Dear Hussein, We appreciate your feedback and apologize for any shortcomings during your stay. Your decision to check out early is regrettable, and we understand your expectation for a refund. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with hotel.com directly for assistance with the refund process. We value your patronage and hope that future travels allow us the opportunity to provide you with a more satisfying experien... read more
There is a dangerous road curve in front of the hotel. A lot of cars are speeding. Be careful entering and exiting to and from Goldwater Blvd. No dispenser of snacks for us late arrivals, only cold drinks. Good for a economy hotel.
Business response:
Dear Salvador, Thank you for sharing your experience at Extended Stay America. We appreciate your input on road safety concerns and late-night snack options. Your feedback is valuable as we continuously strive to enhance our guests' experience. We hope you had an overall positive stay and look forward to welcoming you back for another economical and enjoyable visit.Sincerely,Hotel Management
Good value with friendly staff. Friendly staff and clean room. Need to request small appliances, i.e. toaster, coffeemaker, hair dryer. This is not at all convenient. Plenty of nice, clean linens. Overall a good value for a brief stay.
Business response:
Dear Michael, It was a delight to read your overall stay was pleasant and you liked our clean rooms and friendly service. We appreciate your comments because they help us to improve our services. Please accept our apology for some of our amenities not meeting your expectations. We are a limited-service property, so we do not offer all of the amenities of a full-service hotel. For future visits, please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable. Thank you a... read more
Business response:
I am sorry we did not meet your exceptions. We use guest feedback to correct concerns. Thank you
Heat did not work.
Business response:
Dear Mike, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the heating unit not working and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We look forward to welcoming you again for the flawless stay you deserve.Sincerely,Hotel Management
Great location so close to downtown; great parking felt safe. The room though was a bit pricy for the size, super awesome that it had a fridge and a microwave and the heating/cooling was great.
Business response:
Thank you we really appreciate your feedback.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,106 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.