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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We called it the Murder Hotel. My friend and I stayed here for Spring Training this year, and we were super excited with the hotel's location. Turns out that was the only thing going for this place. When we arrived, the tiny reception area was crowded with people trying to check in while a man who apparently lives there argued with them about his bill. Another man who also apparently lives there came in, shirtless, with a giant pile of dirty laundry, and they told him to put it on the floor right next to the check in counter... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you both with a better experience on a future stay. Sincerely, Hotel Management
Disappointed extremely There was no cutlery , bowls , plates, pots and pans nothing at all ! Had to ask for it . The keys did not work , locked out of room many times , I would never stay here again save your money , go else where believe me .
Business response:
Norma, thanks for being here. We are sorry for the issues you experienced and regret the inconvenience caused. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Thanks once more, and we encourage you to try us again in the near future, as we are confident you will enjoy a better visit. Sincerely, Hotel Management
GROSS! Floor was filthy, food debris was on the top of the fridge, sheets were dirty. When given another room, it was already occupied.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you experienced and regret the inconvenience this caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Great location The staff and location was superb. Outside of the hotel look very nice. Inside was destroyed and the beds were very rickety.
Business response:
Thanks for staying with us. Although you liked our location, we are sorry for the issue you experienced and regret the inconvenience caused. Your concerns have been shared with the respective team to improve our facilities and amenities moving forward. Thanks again, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management
I ended up switching to another hotel after staying here one night.
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
The room was not clean, there was no remote for the TV. When I went to front desk they gave me another remote that had dead batteries and did not work. Toilet paper in bathroom just sitting on counter. There was actually no toilet paper dispenser to put the paper on in this room. Overall not worth the dollars spent
Business response:
We are truly sorry that your room fell short of your expectations and regret the inconvenience it caused. We do appreciate you bringing this to our attention and want to assure you we are working to address these issues. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Bob, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another chance to provide you with the hospitality and outstanding service you should have experienced during this visit. Sincerely, Hotel Management
don First room was not clean - lacking some basic supplies kitchen utilities were not available.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience it caus... read more
Very bare-bones, no hair dryer, tight quarters, crashed into a counter in the middle of the night because the bathroom door swung open and there was little room to walk around it. No ice machine or soda machines at the hotel, had to walk to a fast food restaurant and buy a cup of ice. The front desk staff, mostly ASU students as far as I could tell, very nice nice and accommodating. The guy brought a hair dryer to my room. The "breakfast" is coffee and granola bars in the lobby. But I guess you get what you pay for. I actual... read more
Business response:
Thank you for your review of your experience at our hotel. We apologize for falling short of your expectations and any inconvenience it caused to you. Please know, our suites are designed for home-like living, our guests often bring their own bath amenities. Hairdryers and other articles are available and complimentary at the front desk. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your concern regarding our breakfast will be discussed... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,360 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.