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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I couldn’t stay the night in the hotel room because it stunk like cigarettes (my room was nonsmoking). I had to find and pay for a new hotel because no one at the front desk would offer a solution. Also the refrigerator didn’t work so I couldn’t keep my food that needed to stay cold — another waste of money. Awful experience.
Business response:
Travis, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Not Clean... It was gross. Normally I don't make a point of giving negative reviews, but literally I was grossed out. And I've stayed at low-rent spots before.
Business response:
We apologize for the cleanliness issues you encountered in your room and regret the inconvenience this caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Thank you for taking the time to share your comments, and we hope to have another chance to host your lodging needs the way you should have during this stay. Sincerely, Hotel Management
Within walking distance We wanted a queen size bed. We got a full size bed. The bed was so uncomfortable that both of us had back problem for two days after we stayed there. We asked the front desk for help and they said the manager was not there and there was nothing she could do. The worst hotel that I have ever been in..
Business response:
David, please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I won't be going back to this extended stay Hotel room was not in the best of shape. Breakfast was none existent. People staying at hotel were weirde and hanging outside the ground floor rooms!
Business response:
Paul, we apologize you were not happy with our complimentary grab-and-go breakfast offerings and with the condition of your room. We have shared your feedback with the concerned teams in an effort to improve our facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dirty and smelled Got a non smoking room. Overwhelmingly smelled like smoke. Blankets had cigarette burns in them. No phone, no iron
Business response:
Daniel, we apologize for cleanliness issues and the smell of smoke you encountered in your room. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
FILTHY and BROKEN This room was a dump! Filthy broken things all over - will never stay at an Extended Stay again
Business response:
Andrea, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not impressed at all! "they only clean the room once a week" I stayed there because of a surgery, what a nightmare. More of a crack addict hotel.
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during... read more
no body soap, facial tissue, lotion, shampoo. Blankets were really old and thin. no microwave glass plate that sits in microwave. Passage ways were dirty and full of cigarette butts
Business response:
We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Not a good experience I didn't even stay because they sent me to another hotel. It was a horrible night. I think i should be given free rooms for what I went through
Business response:
Victor, thank you for your review. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a stay you expected from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,360 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.