Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us, but we regret any inconvenience caused due to the other guests on the property. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Francine, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Dan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your overnight stay. We appreciate your positive rating and are happy to know you liked our affordable rates. However, we are sorry for the insect you found in your room. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Samika, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and for your five-star rating. We are thrilled to know we met all your expectations and you had an excellent stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We would like to regain your trust, and we hope to host you again in the fut... read more

Business response:

Dejay, thank you for being our guest. We are pleased you enjoyed your stay overall, but we regret not meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management