This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay for one night I guess The room was very outdated and not very clean at all. Trash everywhere outside by the cans. Pieces of room falling apart like the floor panels / parts of cabinets and bathroom sink is stained and dirty looking. Trash can in cabinet under sink was not cleaned out and there are food crumbs all around it There are only queen beds and they r small / only give u 2 small not soft pillows Staff at check in was not friendly at all and kind of rude but staff the next morning were very helpful and nice and f... read more
Business response:
Michelle, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should alwa... read more
Cold Water My room did not have hot water. I could not take a shower for 2 days. I always shower every day.
Business response:
Charles, thank you for sharing the specifics of your stay with us. We apologize for the lack of hot water. We will share your comments with our maintenance team and make sure the problem is resolved immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
The staff was friendly. The room needs some love. Chipped bathtub. Broken outlets. Chemical smell in the room.
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. Also, we value your comments regarding your room and will share with our team so that corrective measures can be taken. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
Safe and convenient lication.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,096 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.