Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Alexis, thank you for reviewing your stay with us. Our top priority is for you to leave completely satisfied, and we are very sorry we didn't meet that goal for you. We take your comments seriously, and we will use your feedback to make sure we prevent these mistakes from happening again. We will also follow up on your concern about the television channels. Please come back and allow us an opportunity to make a favorable impression. Sincerely, Hotel Management 

Business response:

Gordon, thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next s... read more

Business response:

Larry, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a review like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Marianne, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for posting your review. We are glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with the team and we will recognize them for their great work. We thank you once more for your review and we hope you will choose Extended Stay America again! Sincerely, Hotel Management 

Business response:

Joe, thank you for staying at Extended Stay America. We are glad you enjoyed our friendly staff and the pool. Your concerns regarding the bathtub have been shared with the appropriate team. We value your feedback and look forward to hosting you again soon. Sincerely, Hotel Management