Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Rodrigo, thank you for your review. We are happy to know you liked our ideal location. However, we are sorry the cleanliness of our floor was not to your expectations. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience... read more

Business response:

Jillian, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jack, thank you for choosing Extended Stay America. It’s a pleasure to know you liked our ideal location as well as our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rudy, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Shawn, thank you for choosing to stay with us on your business trip and for taking the time to post a review. We are delighted to have exceeded your expectations with our comfortable accommodations, and we are glad you enjoyed your stay. It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our city. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Julian, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Clifford, thank you for reviewing your recent stay. We are glad you liked our friendly staff and our in-room amenities. We value your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management