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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bring your own supplies The staff was super friendly and wanted to be helpful but.... We had requested 1st floor but those rooms weren't cleaned (even though it was after check-in time) so we got a 2nd floor room. The beds had the fitted sheet on upside down with no mattress pad. The counter by the microwave had ketchup spills on it. The fridge had food from the prior people. The bathroom counter had toothpaste that hadn't been cleaned up. The light by the microwave went out within an hour of us being there. Of the two light... read more
Business response:
Thank you for being our guest and for sharing your feedback. We regret we were not able to meet some of your expectations and apologize for the cleanliness as well as maintenance issues you encountered. We will share your comments with our housekeeping and engineering team to prevent such reoccurrences. We hope you will allow us the chance to welcome you back and provide you with the experience you had expected from us. Sincerely, Hotel Management
It is well located (near by old town). The bed was not that comfortable, and the floor wasn't that clean. For a night or two, it worth to stay (mainly for the location).
Business response:
Rodrigo, thank you for your review. We are happy to know you liked our ideal location. However, we are sorry the cleanliness of our floor was not to your expectations. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience... read more
Decent place The place was nice.
Business response:
Jillian, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Convenient , Safe and staff was as helpful as possible.
Business response:
Jack, thank you for choosing Extended Stay America. It’s a pleasure to know you liked our ideal location as well as our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Rudy, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great value! Short Stay in Scottsdale for personal business. My room was nice and clean. Nice bathroom. Really nice TV.
Business response:
Shawn, thank you for choosing to stay with us on your business trip and for taking the time to post a review. We are delighted to have exceeded your expectations with our comfortable accommodations, and we are glad you enjoyed your stay. It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our city. We look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,196 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.