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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definition of COMFORTABLE! Very comfortable, great refrigerator and kitchen area, clean, great TV. Everything I needed and more!
Business response:
James, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We hope to welcome you back soon. Sincerely, Hotel Management
What I didn't like is the pool was closed. Amenities. What I didn't like was that there were no dishes & pots in the unit. I talked to front desk & they were supposed to bring them to my room & never did. Extended stay is marveled for this amenity.
Business response:
Thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Safe travels! Sincerely, Hotel Management
Not a busy Neighborhood nice for walking your pets away from busy street noise. Bedding needed attention and pool was not as clean for swimming. But staff members were really nice. And food and stores are in walking distance very convenient.
Business response:
Thank you for your review. We love knowing how pleased you were with our location and mentioning how close we are to a variety of restaurants and shopping. We are glad you and your pet enjoyed your stay with us and liked our friendly staff. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Close to restaurants and walgreen. Our room had a gap under the door.
Business response:
Thank you for reviewing your experience and for highlighting our outstanding location. We are glad you appreciated being close to Restaurants and Walgreen. Thank you again for including us in your travel plans. We look forward to your next stay at Extended STya America. Sincerely, Hotel Management
Location. Close to hospital where family member being treated
Business response:
Thank you for choosing Extended Stay America. We know it is not easy to be away from home, especially when it involves a hospital stay for a loved one and we are glad our location worked well for you. Thank you again for staying with us, we appreciate your business! Sincerely, Hotel Management
Great price, location and quality Had a kitchenette, full sized fridge and microwave. Utensils and dishes provided upon request. It was in a quiet lil area
Ok place, great location, and friendly staff. Excellent service, very nice people working there. Just very out dated. Hole in the bathroom door, few on the ceiling, and the furniture needs to be replaced, as it is falling apart. The drain in the shower was caked with tons of hair, long hair strand in the freezer too. The handicap railing in the shower was half on and you can see the screw holes, so you know water gets in there, and there has to be mold in the wall. The walls need to be painted to cove the food stains. Couldn... read more
Business response:
It was a pleasure to have you as our guest. We are glad to read you liked our service and that our location was convenient for your needs. However, we are sorry for the issue you experienced in your room and regret the inconvenience it caused. We have shared your comments with our team to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, H... read more
Desk: very noce and helpful. Room: clean and comfortable. Property: trash cans overflowing ☹ Hotel was fully booked and seemed short staffed.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very affordable and nice staff, excellent service and patience. Knowledgeable and Prices are the most affordable!!
Business response:
Thank you for reviewing your stay at Extended Stay America. We are glad you were pleased with the courteous service our associates provided and that we were able to meet your expectations at a great price. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,096 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.