Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Thank you for choosing Extended Stay America for your overnight stay. We appreciate your positive rating and are happy to know you liked our affordable rates. However, we are sorry for the insect you found in your room. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Samika, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America and for your five-star rating. We are thrilled to know we met all your expectations and you had an excellent stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We would like to regain your trust, and we hope to host you again in the fut... read more

Business response:

Dejay, thank you for being our guest. We are pleased you enjoyed your stay overall, but we regret not meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Larry, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a review like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Marianne, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Alexis, thank you for reviewing your stay with us. Our top priority is for you to leave completely satisfied, and we are very sorry we didn't meet that goal for you. We take your comments seriously, and we will use your feedback to make sure we prevent these mistakes from happening again. We will also follow up on your concern about the television channels. Please come back and allow us an opportunity to make a favorable impression. Sincerely, Hotel Management 

Business response:

Gordon, thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next s... read more